Branch Manager

Position: Senior Clinic Counselor

Department: Clinic Operations / Sales

Location: As Assigned

Employment Type: Full-Time

Working Days: Monday to Saturday

Working Hours: 9:30 AM – 6:30 PM

We are looking for a dynamic and result-oriented Senior Clinic Counselor who can effectively counsel walk-in and referred clients, understand their concerns, recommend suitable treatment plans, and convert consultations into successful treatment enrollments. The ideal candidate should possess excellent communication, sales, and relationship-building skills while ensuring an exceptional client experience.

• Conduct face-to-face consultations with clients visiting the clinic.
• Understand clients skin, hair, wellness, or aesthetic concerns and recommend suitable treatment plans.
• Explain treatment procedures, expected outcomes, pricing, and package options clearly.
• Convert consultations into treatment/package sales while maintaining ethical selling practices.
• Build trust and maintain strong relationships with clients throughout their treatment journey.
• Achieve monthly and quarterly revenue and conversion targets.
• Coordinate with doctors, therapists, dietitians, and the clinic team to ensure seamless patient care.
• Follow up with prospective clients and maintain regular communication to maximize conversions.
• Maintain accurate client records, consultation notes, and CRM updates.
• Handle client queries, objections, and concerns professionally.
• Ensure a premium customer experience at every stage of the client journey.
• Stay updated on company treatments, products, promotions, and industry trends.
• Support clinic marketing initiatives and referral programs to generate new business.

• Excellent communication and interpersonal skills.
• Strong face-to-face sales and consultation abilities.
• Exceptional negotiation and closing skills.
• Customer-focused approach with a professional attitude.
• Ability to understand client needs and recommend customized solutions.
• Good presentation and relationship management skills.
• Basic computer knowledge and CRM proficiency.
• Ability to work in a target-driven environment.

• Bachelors degree in any discipline.
• Additional certifications in sales, counseling, healthcare, wellness, or cosmetology will be an advantage.

• Minimum 3–6 years of experience in clinic counseling, wellness, aesthetics, dermatology, cosmetology, healthcare, or luxury retail sales.
• Proven experience in handling face-to-face client consultations and achieving conversion targets.

Candidates with experience in the following industries will be preferred:

• Dermatology Clinics
• Aesthetic Clinics
• Cosmetic Clinics
• Wellness Centers
• Hair Transplant Clinics
• Cosmetic Surgery Clinics
• Luxury Healthcare
• Premium Beauty & Wellness Brands

• Consultation-to-sale conversion rate.
• Monthly revenue achievement.
• Average package value.
• Client satisfaction score.
• Follow-up conversion rate.
• CRM and documentation accuracy.
• Customer retention and repeat business.