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Job Description
- Role: Hypercare Support Manager
- Start Date: ASAP
- End Date: 07/31/26
- Location: Offshore remote
- We will need someone that has experience managing SAP hypercare support using ServiceNow as the ticketing tool.
Description
We are seeking an experience hypercare support lead to manage our clients hypercare tickets in ServiceNow. This person will work closely with our onshore team and provide coverage during IST time.
This role will focus on stabilizing the solution post go?live by coordinating issue intake, triage, and resolution across functional and technical teams.
The ideal candidate has hands on experience supporting hypercare for large, complex SAP ERP implementations and is comfortable operating in fast?paced, high?visibility environments. Strong working knowledge of ServiceNow is required, including incident, problem, and escalation management. This individual will partner closely with workstream leads, IT operations, and business stakeholders to ensure timely issue resolution and clear communication throughout the hypercare period.
Skills
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