Regional HR Business Partner - NBFC

- Senior / Regional HR Business Partner (HRBP)

Industry: Housing Finance NBFC (HFC) - India

Experience: 10+ Years | Location: Mumbai | Reports To: Head-HR / CHRO

Role Purpose

Lead the HR function for West India, partnering with business leaders across Sales, Credit, Operations, and Collections to drive productivity, talent strength, compliance, and employee engagement in a branch-led housing finance business.

Key Responsibilities

1. Strategic HR Business Partnering

• Partner with Regional Business Heads to align HR strategy with loan growth, branch expansion, and productivity goals.
• Provide people insights and workforce analytics for decision-making.

2. Talent Acquisition & Workforce Planning

• Ensure timely hiring for RMs, BMs, Credit, Technical/Legal roles, and Collections.
• Manage regional manpower planning, hiring SLAs, and attrition hotspots.

3. Performance Management & Capability Building

• Drive goal-setting, reviews, and annual appraisals.
• Coach managers; manage PIPs where required.
• Identify capability gaps and facilitate training in sales, credit & compliance.

4. Employee Relations & Compliance

• Handle grievances, disciplinary actions, and field-force people issues.
• Ensure compliance with labour laws, HR policies, POSH, PF/ESIC, and regional audits.
• Conduct branch visits to assess HR hygiene, attendance, and engagement.

5. Engagement, Culture & Retention

• Run regional engagement forums, R&R programs, communication sessions.
• Strengthen culture of integrity, performance, compliance & customer orientation.
• Implement retention plans for high performers and critical roles.

6. HR Operations & Reporting

• Oversee HRMS data accuracy, transfers, attendance, documentation.
• Publish HR dashboards (attrition, hiring, productivity, HR cost).

Qualifications

• Graduate/Postgraduate in HR / Business Administration.
• 10+ years HRBP / HR Generalist experience, preferably in NBFC/HFC/Banking.
• Experience managing multi-branch, field-intensive teams and regional responsibilities.

Key Skills

• Strong stakeholder management & influencing ability.
• Knowledge of labour laws & HR operations.
• Data-driven decision-making and people analytics.
• Conflict resolution & problem-solving.
• Ability to manage high-volume hiring and field HR challenges.

Success Metrics

• Reduction in attrition & improvement in productivity.
• Hiring turnaround time & manpower readiness.
• Compliance/Audit scores.
• Employee engagement & stability of critical roles