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Job Description
What role you will play in team: You will be responsible for providing excellent service to clients with respect to their loans, and for ensuring that all servicing functions are handled efficiently and accurately.
What you will do: You will interact with clients via phone and email to handle inquiries and resolve issues related to their loans. You will also process payments, manage documentation and maintain accurate records.
Key responsibility:
- Respond promptly and efficiently to client inquiries regarding loan account information, payments and other loan-related issues.
- Process loan payments accurately and timely.
- Maintain accurate and up-to-date client records.
- Manage loan documentation, ensuring compliance with regulatory requirements.
- Escalate complex issues to senior team members as needed.
- Work collaboratively with other team members to resolve issues.
Required Qualification and Skills:
- Bachelor's degree in finance, business administration or a related field.
- 0-1 year of experience in customer service or a related field. Experience in financial services preferred.
- Excellent communication and interpersonal skills.
- Strong organizational and time management skills.
- Proficiency in Microsoft Office Suite.
- Ability to work independently and as part of a team.
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Benefits Included:
- Competitive salary and comprehensive benefits package.
- Opportunities for professional growth and development within the organization.
- Supportive and collaborative work environment.
- Professional training and development programs.
- Comprehensive health insurance and paid leave.
A Day in the Life: You will spend your day responding to customer inquiries, managing documentation and resolving issues related to loan servicing. It's a client-facing role that requires excellent communication and problem-solving skills.
Skills
Loan ServicingCustomer ServiceCommunicationDocumentationProblem-solvingIf an employer asks you to pay any kind of fee, please notify us immediately. Jobaaj does not charge any fee from the applicants and we do not allow other companies also to do so.
About Company
Goldman Sachs India Careers 2025
Goldman Sachs is a leading global investment banking, securities, and investment management firm, renowned for advising corporations, governments, and institutions on strategic transactions, capital raising, and risk management. Founded in 1869 and headquartered in New York, Goldman Sachs established its India presence in 2004 with offices in Bengaluru, Hyderabad, and Mumbai. The India operations serve as both a front‑office hub for client coverage and a global capability center for engineering, risk, and operations.
Business Model – Goldman Sachs operates across four primary segments: Investment Banking, Global Markets, Asset & Wealth Management, and Platform Solutions. Its B2B revenue model is driven by advisory fees, trading revenues, asset management fees, and lending income. In India, the firm combines client‑facing deal teams with global service delivery, leveraging deep domain expertise in M&A, capital markets, quantitative research, and technology engineering to support global mandates.
Recent Wins & Recognition –
- In 2024, Goldman Sachs was awarded Platinum‑level Champion in WEConnect International’s Top Global Champions for Supplier Diversity & Inclusion, recognising its leadership in inclusive procurement. (https://www.goldmansachs.com/our-firm/sustainable-finance/our-operational-impact/historical-milestones-awards-and-recognitions)
- The firm opened its new LEED Platinum and WELL Platinum certified Hyderabad campus, reinforcing its commitment to sustainable operations and employee well‑being. (https://www.goldmansachs.com/our-firm/sustainable-finance/our-operational-impact/historical-milestones-awards-and-recognitions)
- Goldman Sachs accelerated its generative AI initiatives, developing over a dozen projects including natural‑language code generation and automated documentation tools. (https://economictimes.indiatimes.com/topic/goldman-sachs-generative-ai-projects/news)
- FY‑2024 results saw net income jump +67.6% and a 33% dividend increase, alongside a rebound in M&A advisory activity in 2025. (https://www.monexa.ai/blog/goldman-sachs-ai-strategy-m-a-challenges-and-divid-GS-2025-03-24)
Culture & Values – Goldman Sachs is anchored by its Business Principles, which emphasise client service, excellence, integrity, and teamwork. The firm fosters a high‑performance culture with a strong focus on meritocracy, continuous learning, and diversity & inclusion. In India, employees benefit from global mobility programs, mentorship networks, and community engagement initiatives such as 10,000 Women and 10,000 Small Businesses.
Client‑Facing & Internal Domains – Goldman Sachs India
Investment Banking
What it is – Advisory on mergers, acquisitions, restructurings, and capital raising. India‑based roles include:
- M&A Advisory – Deal structuring, valuation, and negotiation support.
- Equity & Debt Capital Markets – IPOs, bond issuances, and syndications.
- Strategic Advisory – Cross‑border transactions and shareholder activism defense.
Global Markets
What it is – Sales, trading, and market‑making in equities, fixed income, currencies, and commodities. India‑based roles include:
- Trading & Structuring – Derivatives, structured products, and hedging solutions.
- Sales & Client Coverage – Institutional client relationship management.
- Quantitative Research – Pricing models, risk analytics, and algorithmic strategies.
Asset & Wealth Management
What it is – Investment management for institutions, high‑net‑worth individuals, and retail clients. India‑based roles include:
- Portfolio Management – Multi‑asset strategies and ESG integration.
- Research & Analytics – Equity, credit, and macroeconomic research.
- Client Advisory – Wealth planning and customised investment solutions.
Platform Solutions & Engineering
What it is – Technology‑driven financial products and operational platforms. India‑based roles include:
- Transaction Banking – Digital cash management and payments.
- Consumer Platforms – Credit cards, lending, and digital finance products.
- Engineering & AI – Software development, data engineering, and generative AI projects.
Internal Functions
What it is – Corporate services that enable global operations. India‑based roles include:
- Risk Management – Credit, market, and operational risk oversight.
- Compliance & Legal – Regulatory adherence and policy governance.
- Finance & Operations – Treasury, accounting, and trade settlement.
Important dates & deadlines?
Application Deadline
18 Jun 25, 11:35 AM IST
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Associate, Loan Servicing
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