Direct To Consumer - Hyderabad- US Deposits - Complaints - Pipeline Req
Stock Market Trading Asset & Wealth Management
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Job Description
- Across Wealth Management, Goldman Sachs helps empower clients and customers around the world to reach their financial goals. The advisor-led wealth management businesses at Goldman Sachs provide financial planning, investment management, banking, and comprehensive advice to a wide range of clients, including ultra-high net worth and high net worth individuals, family offices, foundations, endowments, and corporations with their employees. The direct-to-consumer business of Goldman Sachs, known as Marcus by Goldman Sachs, combines the entrepreneurial spirit of a start-up with over 150 years of experience. Serving millions of customers across multiple products, Marcus leverages innovative design, data, engineering, and other core capabilities to provide powerful tools and products grounded in value, transparency, and simplicity.
As a Customer Service Representative at Goldman Sachs, you will be responsible for serving as the 2nd level escalation tier for servicing and back-office related complaints. You are expected to exceed all quality standards and customer expectations of great service while consistently upholding compliance and regulatory standards in customer dealings. Your role involves providing excellent customer service, answering client questions within set standards, following up on unfavorable survey responses, and serving as a customer advocate for both regulatory and non-regulatory complaints.
Additionally, you will participate in the planning of small to moderate scope projects, assist in tracking and trend analysis of customer complaints to enhance customer experience, ensure efficiency in case management to exceed Turn Around Time targets for all business units, and demonstrate advanced knowledge of multiple areas of consumer banking operations. Your passion for delivering a great customer experience at scale, combined with excellent collaborative, communication, organizational, and problem-solving skills, will be essential in this role.
Basic qualifications for this position include a Bachelor's degree from a recognized institute, a minimum of 2 years of customer service experience, a positive attitude, self-direction, attention to detail, and the ability to work independently in a fast-paced environment. You will be expected to partner with multiple business functions, showcase attention to detail by investigating and resolving cases appropriately, demonstrate basic banking knowledge with a focus on customer experience and company culture.
Preferred qualifications include strong problem-solving and analytical/accounting skills, ability to multitask in a fast-paced environment, excellent communication skills (both verbal and written), high accuracy, and attention to detail. Proficiency with Microsoft Suite (Word, Excel, PowerPoint, and Outlook) is required to identify processes and controls improvements by leveraging evolving tools for scalability without introducing new risks.
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Goldman Sachs is committed to fostering diversity and inclusion in the workplace to ensure every individual has opportunities to grow professionally and personally. The firm offers various training and development opportunities, firmwide networks, benefits, wellness programs, personal finance offerings, and mindfulness programs. Learn more about the culture, benefits, and people at GS.com/careers.
Goldman Sachs provides reasonable accommodations for candidates with special needs or disabilities during the recruiting process. Learn more about accommodations at https://www.goldmansachs.com/careers/footer/disability-statement.html.,
Skills
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About Company
Goldman Sachs India Careers 2025
Goldman Sachs is a leading global investment banking, securities, and investment management firm, renowned for advising corporations, governments, and institutions on strategic transactions, capital raising, and risk management. Founded in 1869 and headquartered in New York, Goldman Sachs established its India presence in 2004 with offices in Bengaluru, Hyderabad, and Mumbai. The India operations serve as both a front‑office hub for client coverage and a global capability center for engineering, risk, and operations.
Business Model – Goldman Sachs operates across four primary segments: Investment Banking, Global Markets, Asset & Wealth Management, and Platform Solutions. Its B2B revenue model is driven by advisory fees, trading revenues, asset management fees, and lending income. In India, the firm combines client‑facing deal teams with global service delivery, leveraging deep domain expertise in M&A, capital markets, quantitative research, and technology engineering to support global mandates.
Recent Wins & Recognition –
- In 2024, Goldman Sachs was awarded Platinum‑level Champion in WEConnect International’s Top Global Champions for Supplier Diversity & Inclusion, recognising its leadership in inclusive procurement. (https://www.goldmansachs.com/our-firm/sustainable-finance/our-operational-impact/historical-milestones-awards-and-recognitions)
- The firm opened its new LEED Platinum and WELL Platinum certified Hyderabad campus, reinforcing its commitment to sustainable operations and employee well‑being. (https://www.goldmansachs.com/our-firm/sustainable-finance/our-operational-impact/historical-milestones-awards-and-recognitions)
- Goldman Sachs accelerated its generative AI initiatives, developing over a dozen projects including natural‑language code generation and automated documentation tools. (https://economictimes.indiatimes.com/topic/goldman-sachs-generative-ai-projects/news)
- FY‑2024 results saw net income jump +67.6% and a 33% dividend increase, alongside a rebound in M&A advisory activity in 2025. (https://www.monexa.ai/blog/goldman-sachs-ai-strategy-m-a-challenges-and-divid-GS-2025-03-24)
Culture & Values – Goldman Sachs is anchored by its Business Principles, which emphasise client service, excellence, integrity, and teamwork. The firm fosters a high‑performance culture with a strong focus on meritocracy, continuous learning, and diversity & inclusion. In India, employees benefit from global mobility programs, mentorship networks, and community engagement initiatives such as 10,000 Women and 10,000 Small Businesses.
Client‑Facing & Internal Domains – Goldman Sachs India
Investment Banking
What it is – Advisory on mergers, acquisitions, restructurings, and capital raising. India‑based roles include:
- M&A Advisory – Deal structuring, valuation, and negotiation support.
- Equity & Debt Capital Markets – IPOs, bond issuances, and syndications.
- Strategic Advisory – Cross‑border transactions and shareholder activism defense.
Global Markets
What it is – Sales, trading, and market‑making in equities, fixed income, currencies, and commodities. India‑based roles include:
- Trading & Structuring – Derivatives, structured products, and hedging solutions.
- Sales & Client Coverage – Institutional client relationship management.
- Quantitative Research – Pricing models, risk analytics, and algorithmic strategies.
Asset & Wealth Management
What it is – Investment management for institutions, high‑net‑worth individuals, and retail clients. India‑based roles include:
- Portfolio Management – Multi‑asset strategies and ESG integration.
- Research & Analytics – Equity, credit, and macroeconomic research.
- Client Advisory – Wealth planning and customised investment solutions.
Platform Solutions & Engineering
What it is – Technology‑driven financial products and operational platforms. India‑based roles include:
- Transaction Banking – Digital cash management and payments.
- Consumer Platforms – Credit cards, lending, and digital finance products.
- Engineering & AI – Software development, data engineering, and generative AI projects.
Internal Functions
What it is – Corporate services that enable global operations. India‑based roles include:
- Risk Management – Credit, market, and operational risk oversight.
- Compliance & Legal – Regulatory adherence and policy governance.
- Finance & Operations – Treasury, accounting, and trade settlement.
Important dates & deadlines?
Application Deadline
23 Oct 25, 12:51 PM IST
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Direct To Consumer - Hyderabad- US Deposits - Complaints - Pipeline Req
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