Head - ECommerce & Quick Commerce

Position: Head - E-Commerce & Quick Commerce

Location: Mumbai

Role Purpose:

An established Indian consumer-products group is looking for a Head - E-Commerce professional to build, manage, and scale the entire online sales ecosystem across marketplaces, quick commerce, D2C, WhatsApp Commerce, and other digital channels, with end-to-end ownership of revenue, inventory, fulfillment, profitability, and customer experience.

Key Responsibilities:

A. Marketplace Management:

• Own Amazon, Flipkart, Reliance Retail/JioMart, DMart, IndiaMART, and other relevant marketplaces.
• Manage product listings, catalogs, content, images, SKUs, packs, pricing, and promotions.
• Develop relationships with marketplace/category managers.
• Improve product visibility, search ranking, and discoverability.
• Monitor ratings, reviews, and customer feedback.
• Track sales, inventory, profitability, and channel performance.

B. Quick Commerce:

• Build and scale presence across Zepto, Blinkit and Swiggy.
• Manage product listing, onboarding and commercial negotiations.
• Develop dark-store relationships and ensure appropriate SKU placement.
• Monitor store-level and city-level sales and inventory.

C. D2C / Shopify:

• Own the commercial operation of the company's D2C platform.
• Manage catalogue, inventory integration, payments, orders, fulfilment, returns and refunds.
• Drive customer experience, CRM and retention.

D. WhatsApp Commerce:

• Develop WhatsApp as a sales and customer-engagement channel.
• Build product catalogues and ordering journeys.
• Implement automated conversations, FAQs and transactional communication.

E. Generative AI & Automation:

• Generative AI capability is mandatory. The candidate must demonstrate actual day-to-day use of AI for product descriptions, SEO, competitor research, and process automation.

Experience Profile:

• 10 - 12 years of overall professional experience in e-commerce and digital commerce.
• Strong hands-on experience in Indian e-commerce, preferably within FMCG, grooming, beauty, or personal care brands.
• Demonstrable hands-on experience with Amazon, Flipkart, and quick-commerce platforms.
• Strong practical understanding of Shopify/D2C operations.
• Practical generative AI capability.

Qualifications:

• MBA/PGDM in Marketing, Sales, Digital Business, E-Commerce or related discipline or a Graduate degree in any relevant discipline.