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Job Description
At Google, we "Focus on the user and all else will follow." As a UX Research Manager, you will help define and drive the future of Google design by clarifying strategy and conceptualizing UX ecosystems. You are an expert researcher, a visionary leader, and a fierce advocate for both users and your team.
You will be responsible for guiding the careers of your team members, helping them realize their full potential, and inspiring forward-thinking design. You are an expert in qualitative research methods—such as field studies, interviews, and diary studies—to shape product development and influence overall strategy. In this role, you will understand both the execution and business aspects of our products, collaborating with leaders across UX, Engineering, and Product Management to create innovative experiences, leveraging your passion for brand, craft, and design quality.
Cases Platform powers high-touch customer support resolution for Google representatives and agents globally across Google Ads, YouTube, Play, and Cloud. As our ecosystem transitions toward intelligent agent workflows, the Support Platform UX team is redefining how human agents and AI systems collaborate to resolve complex customer issues.
As the UX Research Manager for Cases Platform in Hyderabad, you will lead a dedicated team of UX researchers driving the insights behind this transformation. You will establish a user-centered direection for pivotal AI initiatives, partner with cross-functional leadership across global sites, and ensure our products demonstrably reduce workflow complexity and cognitive load.
Google Ads is at the forefront of AI innovation, applying cutting-edge machine learning and Generative AI models like Gemini to power a multi-billion dollar global business.
Our work directly impacts billions of users by protecting users from harm, improving ad quality, and optimizing campaigns for advertiser return-on-investment. We foster a culture of deep collaboration, partnering closely with teams like Google Research and DeepMind to solve complex challenges. Join us to work on state-of-the-art AI, take on problems at an unparalleled scale, and build the next generation of advertising technology.
Responsibilities
- Manage, mentor, and foster the professional growth of a multi-disciplinary team of UX researchers.
- Define and drive the multi-year user research roadmap for Cases Platform, aligning studies directly with product and engineering planning cycles.
- Partner with Product Management, Engineering, and UX Design leadership to shape the strategic direction of AI-assisted support workflows.
- Oversee end-to-end research programs combining exploratory user interviews, usability testing, survey metrics, and behavioral log analysis.
- Translate user behavioral findings into clear product requirements, usability frameworks, and executive share-outs to inform strategic decisions.
Minimum qualifications:
- Bachelor’s degree or equivalent practical experience.
- 8 years of experience in an applied research setting, or similar.
- 3 years of experience leading design projects and managing people or teams.
Preferred qualifications:
- Master's degree or PhD in Human-Computer Interaction, Cognitive Science, Statistics, Psychology, Anthropology, or a related field.
- 7 years of experience working with executive leadership (e.g., Director level and above).
- 5 years of experience managing projects, and working in a large, matrixed organization.
- Experience establishing research road maps and influencing technical product strategy in a distributed, global organization.
- Experience evaluating Generative AI, conversational interfaces, or machine learning-driven workflows.
Skills
Machine LearningGenerative AIStatisticsGoogle AdsProduct ManagementProduct StrategyUser ResearchUX DesignLeadershipTeamsIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
About Company
Google India Careers 2025
Google is a global technology leader best known for its search engine, cloud computing, advertising platforms, consumer hardware, and AI innovations. Founded in 1998 by Larry Page and Sergey Brin, and headquartered in Mountain View, California, Google entered the India market in 2004 and now operates major campuses in Bengaluru, Hyderabad, Gurugram, and Mumbai. In India, Google serves billions of users through products like Search, YouTube, Android, Google Cloud, and Google Pay, while also investing heavily in digital inclusion and AI‑driven innovation.
Business Model – Google operates as a multi‑segment technology company, generating revenue primarily from advertising (Google Ads, YouTube Ads), cloud services (Google Cloud Platform, Workspace), hardware sales (Pixel devices, Nest), and subscription products (YouTube Premium, Google One). In India, Google’s business model blends B2C scale with B2B enterprise solutions, enabling it to serve both individual users and large organisations. The company’s AI‑first strategy integrates machine learning and generative AI across all products, from Search to Workspace, to deliver personalised, efficient, and secure experiences.
Recent Wins & Recognition –
- In 2024, Google Cloud India deepened its strategic alliance with PwC India to deliver Generative AI solutions across industries, leveraging Vertex AI and Gemini models to transform enterprise operations. (https://www.pwc.in/press-releases/2024/google-cloud-pwc-india-enhance-strategic-alliance-transform-enterprise-solutions-generative-ai.html)
- Google announced a ₹1,000 crore investment in India’s AI ecosystem under the IndiaAI Mission, focusing on AI research, skilling, and start‑up incubation. (https://blog.google/intl/en-in/company-news/outreach-initiatives/google-ai-india-2024-investment/)
- YouTube India surpassed 600 million monthly active users, launching new AI‑powered creator tools to boost content quality and monetisation. (https://blog.youtube/press/)
- Google was recognised among the Top 3 Best Workplaces in India 2024 by Great Place to Work® Institute, highlighting its inclusive culture and employee well‑being programs. (https://www.greatplacetowork.in/best-workplaces-in-india-2024/)
Culture & Values – Google’s core values include focus on the user, innovation, integrity, and respect for the individual. The company fosters a collaborative, open, and inclusive work environment, encouraging employees to spend 20% of their time on passion projects. In India, Google actively supports digital literacy, women in tech, and sustainability initiatives, while offering flexible work models, world‑class learning resources, and global mobility opportunities.
Client‑Facing & Internal Domains – Google India
Search & Knowledge Products
What it is – Google’s core product family, including Google Search, Google Maps, Google News, and Google Lens. India‑based roles include:
- Search Quality & Ranking – Algorithm tuning, spam detection, and relevance optimisation.
- Geo & Maps Data – Mapping accuracy, local business integration, and navigation features.
- Knowledge Graph & AI – Semantic search, entity linking, and generative AI integration.
YouTube & Content Platforms
What it is – Google’s video and creator ecosystem, including YouTube, YouTube Music, and YouTube Shorts. India‑based roles include:
- Creator Partnerships – Onboarding and supporting content creators.
- Content Policy & Moderation – Ensuring compliance with community guidelines.
- Product Growth & Monetisation – Ad formats, subscriptions, and engagement tools.
Google Cloud Platform (GCP)
What it is – Enterprise cloud services for compute, storage, AI, and analytics. India‑based roles include:
- Cloud Solutions Architecture – Designing enterprise cloud deployments.
- Data & AI Engineering – Vertex AI, BigQuery, and ML pipelines.
- Customer Engineering – Pre‑sales technical consulting and onboarding.
Ads & Commerce
What it is – Google’s advertising and commerce products, including Google Ads, AdSense, Google Shopping, and Merchant Center. India‑based roles include:
- Campaign Optimisation – Performance marketing and bid strategy.
- Product Management – Ad formats, targeting, and measurement tools.
- Merchant Solutions – E‑commerce integrations and seller support.
Hardware & Devices
What it is – Consumer electronics like Pixel phones, Nest smart home devices, and Chromebooks. India‑based roles include:
- Hardware Engineering – Device design, testing, and localisation.
- Supply Chain & Ops – Vendor management and logistics.
- Retail & Channel Partnerships – Distribution and sales enablement.
Internal Functions
What it is – Corporate and enabling teams that support Google’s global operations. India‑based roles include:
- People Operations (HR) – Talent acquisition, L&D, and employee engagement.
- Finance & Legal – Compliance, contracts, and budgeting.
- IT & Security – Infrastructure, cybersecurity, and enterprise tools.
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