Learning Program Manager 2

Learning Program Manager

GP Strategies Corporation is one of the worlds leading talent transformation providers. By delivering award-winning learning and development solutions, we help organizations transform through their people and achieve meaningful change. GP Strategies has delivered our innovative consulting, learning services, and talent technology solutions to over 6,000 organizations globally.

Role Summary

We are currently seeking an experienced Learning Program Manager, who will play a pivotal role in the ownership of multiple international Learning Event Projects for our Global Clients. This position is responsible for leading the development and implementation of event delivery models and planning strategy, across In-Person, Virtual and Hybrid events on a global scale. It requires the ability to build strong, collaborative partnerships with our clients, our internal stakeholders as well as your direct reporting team.

Your responsibilities will include providing strategic and consultative management and guidance to your direct regional team as well as your global project teams. You will own the end-to-end management of program lifecycles and will be the key contact and decision maker pre, during and post event delivery. You will ensure each program is delivered successfully within customers’ defined budgets, timelines and objectives. You will also support the Global Learning Events Team Manager in reporting and updating on the progress of the operational elements of each of your programs, insuring they meet internal targets and deliverables.

To excel in this role, you will be an excellent leader and will have experience in managing staff of different disciplines to produce strong results, in a timely manner. You will also be able to develop efficient strategies and tactics to improve on ways of working, encouraging efficiencies and provide innovative solutions internally and externally. You will need to be confident in managing a team and delegating tasks to Senior and Junior Learning Events Coordinators, taking initiative to problem-solve perceived risks, and managing expectations of both internal and external stakeholders.

This position will also require occasional travel and attendance at evening events.

Essential Duties & Responsibilities

As an integral part of our team, you will work alongside other Regional Learning Program Managers and their direct reporting teams, to ensure the successful delivery of our clients Learning and Training Event portfolio. Key responsibilities include:

• Cascade and implement Program Team objectives, goals, and timelines, ensuring the teams ways of working, and project/program delivery processes are delivered accordingly.
• Implement global and regional ways of working, policies, procedures, and processes to ensure collaboration and the reduction of siloed behaviour within your direct reporting team and your project teams.
• Understand the unique requirements for each event, holding an holistic view on how they inter-connect and impact on each other and other teams and stakeholders.
• Build strong relationships with external stakeholders and seek external input into decision making processes.
• Management of event project plans and budgets - efficiently planning events within said budget and within tight time constraints.
• Manage and allocate project work tasks to the wider team ensuring the achievement of deadlines stipulated by the client in order to deliver the program objectives.
• Manage and communicate effectively with senior client and internal stakeholders.
• Manage various event operation leads in their ownership of smaller parts of the project.
• Work with other program managers to identify, resolving and escalating risks with internal management and key customer stakeholders, with a key focus on implementing changes to processes and ways of working to mitigate any future repeats
• Support the Global Learning Events Team Manager in continually reviewing / improving all operational workflows - policies, procedures, processes, ways of working, guidelines, and other business-related documents as defined by GP Strategies or the customer - to advance the speed of processing, the quality of the work, and the learner experience.
• Provide consistent, updated data and information to your Global Learning Events Team Manager in the production of Management Intelligence associated with the performance of the services being delivered.
• Own and manage the delivery of both virtual and onsite events, overseeing the event proceedings and promptly addressing any issues that may arise.
• Support or deputise the Global Learning Event Team Manager as required.
• Evaluate the success of each project and delivery of events, submitting comprehensive impact and improvement reports.

• Leadership of the nominated resources, ensuring the highest quality of services are delivered to the customer as per local needs/regulatory requirements, to include leading the Quality Assurance activities
• Manage and develop this team as part of a shared service environment
• Ensure team members are effective, efficient, and diligent in meeting organisational and programme goals
• Model and maintain a work environment that supports GP Strategies’ core values, vision and, missions
• Promote a team climate that values accountability, 360-degree feedback, and transparency, as well as a culture that encourages shared learning and professional development
• Ensure the use of effective human resource management practices throughout the team, including the recruitment, selection, onboarding, supervision, performance management, compensation, career pathing, and professional development of team members
• Mentoring and supporting the professional development of your direct reports

Person Specification

Experience

• Essential
• Desirable
• Project Management Qualification
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• Experience of working in a global capacity (across regions / time zones)
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• Previous Line Management experience
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• Previous project / program management experience (minimum 3 years)
• √
• Proven experience of onsite event coordination and support
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• Strong Stakeholder Relationship management
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• Ability to make appropriate financial and customer service decisions
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• Advance knowledge with Zoom, Microsoft Teams and Microsoft Office
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• Ability to have a forward thinking approach, anticipating challenges and mitigating them before they occur
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• Exceptional communication skills, including expectation setting and providing clear, concise updates
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• Excellent organizational skills with a customer focused approach
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• Ability to prioritise and manage a range of projects / events simultaneously
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• Efficient and organised with strong attention to detail
• √

Why join us

Diversity comes naturally to us at GP Strategies. With more than 4000 employees in over 30 countries, being diverse is second nature. Yet, it’s more than just about location, our style focuses on performance and revolves around respect, fairness and working collectively to achieve our goals.

We support our people, no matter who they are, or where they are from because they have different perspectives and attitudes. That’s how ideas are born and enable us to work smarter.

It just makes sense that we cater for a range of different circumstances, offering flexible work practices designed to let you fit in work around your life, not the other way around.