VDI Engineer - Associate

Grant Thornton INDUS is the in-house offshore center for Grant Thornton US- a member firm of Grant Thornton International, with offices in Bangalore and Kolkata. Our team of over 2,400 professionals specializes in Tax, Audit, Advisory, Operations, and Enabling functions, delivering exceptional client service, and driving excellence across all domains. We are proud to have been recognized as a Great Place to Work® for the last two consecutive years, reflecting our commitment to building a high-trust, high-performance culture. At Grant Thornton INDUS, our people-centric culture is rooted in empowering individuals, bold leadership, and a commitment to providing distinctive client experiences. We foster a transparent, competitive, and performance-driven environment where professionals are given opportunities to contribute to meaningful and impactful initiatives. Our young and dynamic workforce not only excels in delivering business outcomes but also inspires and gives back to the community through generous and impactful service initiatives.

Why Join Grant Thornton INDUS?

• Empowered Environment: We encourage autonomy and bold decision-making at all levels, shaping our future together.
• Significant Contributions: We provide ample opportunities to deliver transformational results and exceptional client service, driving innovation and growth.
• Culture of Excellence: We promote transparency, competitiveness, and a relentless drive to excel.
• Learning Opportunities: We offer diverse, multi-platform learning opportunities for dynamic growth.
• Vibrant Culture: Our open culture fosters diversity, acceptance, engagement, and enjoyment for all.
• Community Impact: We support initiatives that enable employees to make meaningful contributions to society and make a wider difference.

Summary

• The VDI Engineer – Associate supports the administration, monitoring, and operational support of Virtual Desktop Infrastructure (VDI) platforms, primarily Azure Virtual Desktop (AVD) and Windows 365 Cloud PCs. This role focuses on day‑to‑day execution, incident support, and maintenance of secure, scalable virtual desktop environments.
• The Associate works within established standards and under guidance from senior engineers while developing hands‑on expertise in VDI platforms, Windows OS, and Azure services.

Responsibilities

· Support and administer Azure Virtual Desktop (AVD), AVD Remote Apps and Windows 365 Cloud PC environments

· Managed, configured and optimized AVD environments using Nerdio Manager for Enterprise

· Perform routine VDI operational tasks including:

o User onboarding and offboarding

o Session host management

o Image creation, image updates and refresh cycles

· Monitor VDI platform health, performance, and availability

· Respond to VDI-related incidents, s, and service requests within defined SLAs

· Assist with troubleshooting:

o User connectivity issues

o Performance and latency problems

o Profile and session-related issues

· Support Active Directory / Entra ID / Entra Domain Services (EDC) integration for VDI environments

· Assist with FSLogix and OneDrive profile management and troubleshooting

· Follow security standards including access controls and endpoint protection

· Support patching and lifecycle management of VDI session hosts

· Maintain operational documentation, runbooks, and configuration records

· Collaborate with Cloud Platform, Network, and End User Computing teams

Skills

· Technical Skills

o Hands-on experience with Windows desktop single session and multi session and server operating systems

o Hands on experience supporting exposure to Azure Virtual Desktop and Windows 365 Cloud PCs

o Understanding of:

§ User profiles and session management

§ Active Directory Entra ID and EDS

o Familiarity with Azure and AWS (compute, networking)

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· Experience with Nerdio Manager for Enterprise

· Professional Skills

o Strong problem-solving and customer support mindset

o Ability to follow standard operating procedures

o Clear communication and documentation skills

o Willingness to learn cloud VDI technologies

Education / Professional Experience/ Qualifications

· Bachelor’s degree in Computer Science, Information Technology, or related field

· 2–4 years of experience in VDI solution, desktop, EUC, or infrastructure support roles

· Azure Fundamentals or Microsoft desktop certifications preferred

· ITIL certification is a plus

Grant Thornton INDUS (Full-Time Employee) Benefits:

• Insurance: Group Health, Accidental, and Term Life Insurance for employees (and dependents as applicable).
• Wellness: Employee Assistance Program, Corporate Health Plans, Gym (Bangalore), Wellness Webinars, Health months.
• Work-Life Balance: Hybrid work model, flexible work options for returning mothers.
• Parental Support: Maternity/Paternity leave, daycare facilities, flexible work arrangements.
• Mobility: Secondment opportunities, relocation benefits, internal job postings.
• Retirement: Provident Fund, Gratuity, Leave Encashment, National Pension Scheme.
• Additional Benefits: Women’s security (night transport), home office setup allowance, certification reimbursements, meal cards, appreciation holidays, service awards.
• Learning: Multi-channel In-house learning platform, LinkedIn Learning, certification programs.

Join us at Grant Thornton INDUS and be part of a firm that values your growth, encourages innovation, and makes a positive impact on the community. We invite you to bring your own self — empowering you with the flexibility, support, and opportunities from day one.