Director - Control Tower

Control Tower Design & Deployment:
- Assessed client-equivalent operations end-to-end; designed and rolled out a centralized supply chain control tower across 100+ nodes establishing KPI governance, capacity tracking, and loss management frameworks. Delivered 50% reduction in operational inventory losses.
S&OP Transformation Programme:
- Developed transformation roadmap and business case for end-to-end S&OP redesign; led cross-functional programme spanning demand forecasting, supply balancing, and truckload optimization. Benefits realized: order fulfillment improved.
Digital Fulfillment Automation:
- Deployed low-code automation workflows across order management, fulfillment execution, and reverse logistics eliminating process variability, reducing manual touch points, and enabling traceable, scalable operations across the network.
Last-Mile QC & Reconciliation:
- System Designed and implemented a warehouse and last-mile inventory reconciliation product integrating process mapping and data analytics (Power BI dashboards); reduced leftover stock across top cities.
Logistics Network Cost Optimization:
- Built data-driven optimization model for load consolidation and carrier governance reducing last-mile logistics cost and first-mile cost. Managed stakeholder alignment across Product, Marketing, and Technology to drive adoption.