Customer Care Executive

Role & responsibilities

1. Role Overview

We are looking for a highly articulate and dedicatedCustomer Support Representativeto join our team in Udaipur. This night-shift role is crucial for providing high-end, exceptional customer service to our global client base. The ideal candidate will possessexcellent verbal and written communication skillsand a strong focus on quick and effective problem resolution.

2. Key Responsibilities

• High-Quality Communication:Handle inbound customer queries, issues, and service requests primarily through voice (call) maintaining anexceptionally professional and courteous tone.
• Problem Resolution:Diagnose, troubleshoot, and resolve complex customer issues efficiently and accurately on the first contact whenever possible. Escalate issues to senior staff or technical teams when necessary, ensuring a smooth handover.
• Product Knowledge:Maintain in-depth, up-to-date knowledge of the company's products, services, and policies to provide accurate information and solutions.
• Customer Relationship Management:Build strong rapport with customers, ensuring a positive and memorable service experience to promote loyalty and satisfaction.
• Documentation:Accurately document all customer interactions, feedback, and resolutions in the CRM system.
• Adherence to Schedule:Reliably adhere to the assigned night shift schedule and fixed weekend-off policy.
• Team Collaboration:Actively participate in training sessions, team meetings, and contribute to continuous improvement of customer service processes.

3. Required Skills and Qualifications

Essential

• Exceptional Communication Skills:Must have fluent, grammatically correctEnglishcommunication skills, both verbal and written, with a neutral accent. This is a high-priority requirement for the role.
• Education:Minimum of a 10+2 diploma or equivalent; a Bachelor's degree is preferred.
• Experience:01- 03 years of experience in a customer service, BPO, or call center environment.Freshers with outstanding communication skills are encouraged to apply.
• Technical Proficiency:Working knowledge of MS Office Suite and experience with CRM software (e.g., Salesforce, Zendesk) or similar ticketing systems.
• Work Ethic:Proven ability to work independently and maintain high focus and energy during night shift hours.
• Soft Skills:Strong problem-solving, active listening, and conflict resolution abilities.

Desirable

• Experience in international voice or non-voice processes.
• Familiarity with a specific industry/domain (e.g., Tech Support, ITES, E-commerce).

4. Compensation and Benefits

• Salary:Competitive Annual CTC up to3,50,000, based on experience and interview performance.
• Work Schedule:5- 5.5 day work week.
• Additional Benefits(May include): Night shift allowance, performance incentives, and comprehensive health benefits.

5. How to Apply

Interested candidates who meet the above criteria are invited to submit their updated resume and a cover letter.

Please reach out to HR at the details below:

• HR Contact Person:Parv Jain
• Mobile:7665521538,7230030974
• Email:parv.opportunity@gmail.com

Preferred candidate profile