Call Center Team Lead
Operations Maintenance & Support
Posted: 9 months ago
Posted: 9 months ago
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Job Description
Role & responsibilities
- 1. Supervise day-to-day activities of call centre executives handling emergency calls.
- 2. Ensure accurate call handling, information capture, and timely ambulance dispatch.
- 3. Guide, coach, and support agents during critical calls and escalations.
- 4. Monitor attendance, shift adherence, and individual performance metrics.
- 5. Ensure compliance with SOPs, scripts, and emergency response protocols.
- 6. Report shift performance, issues, and improvements to the Call Centre Head.
Skills
BPOCall Center ManagementCall Center OperationsBpo OperationsInbound CallsTeamInboundManagementCall CenterIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
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