Posted: 1 month ago
4-6 years
Noida, Uttar Pradesh
Operations Maintenance & Support
work from office
Full Time
Closes 11 Nov 2026
Posted: 1 month ago
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Job Description
- 4+ Years , Sybase Admin
- To adhere to quality standards, regulatory requirements and company policies.
- . To provide support for complex incidents, escalated by analysts, perform root cause analysis, and implement solutions to resolve technical & security issues.
- To work on value adding activities such Knowledge base update & management, training freshers, coaching analyst.
- . To resolve complex tickets within agreed SLAs and collaborate with other support teams to ensure seamless operations & security posture.
- . To ensure positive customer experience and CSAT through First Call Resolution , minimum rejected resolutions / reopen Cases and mitigating security threats.
- To offer advanced technical support , troubleshooting and doing root cause analysis to ensure positive customer feedback.
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About Company
HCLTech is a global technology company, home to 227,000+ people across 60 countries, delivering industry-leading capabilities centered around Digital, Engineering and Cloud, powered by a broad portfolio of technology services and products.
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