Director Consulting

Job Summary

Engineering Services Delivery Lead – Android Platform [5.1]

Role Overview:

We are seeking an experienced and dynamic Engineering Services Delivery Lead to manage and scale engineering delivery operations supporting Android Platform. In this key leadership role, you will oversee end-to-end delivery of complex, multi-faceted programs across software development, software release management, software testing, technical support, and partner support.

You will manage a geographically distributed team across multiple time zones, serve as the primary strategic and operational bridge to client stakeholders, ensure high Customer Satisfaction (CSAT), and take ownership of financial performance including revenue growth and profit margin optimization.

Key Responsibilities

• Lead end-to-end delivery across the entire software delivery lifecycle (SDLC) for Android Platform programs, including core software development, release management, testing/QA, technical support, and partner enablement.
• Establish clear project roadmaps, deliverables, milestone tracking, and quality gates to ensure seamless execution across diverse functional tracks.
• Lead, mentor, and scale cross-functional, geographically distributed teams of software engineers, test engineers, release managers, and technical support specialists across diverse regions and time zones.
• Establish efficient operational workflows, workload balancing, on-call rotation schedules, shift-handover protocols, and talent retention strategies.
• Act as the executive point of contact for customer leadership, maintaining transparent communication on project health, risks, and strategic initiatives.
• Proactively manage customer expectations and build operational frameworks to consistently achieve high CSAT, NPS, First Time Right responses, and strict SLAs/KPIs.
• Drive financial operational excellence, taking ownership of P&L performance, revenue growth, resource utilization, and profit margin targets.
• Partner with account management and client leaders to identify strategic expansion opportunities, scope new project proposals, and optimize resource allocation.
• Supervise complex software release cycles, ensuring stable release cadence, robust test coverage, and continuous integration/continuous deployment (CI/CD) alignment.
• Define, monitor, and report operational health metrics, SLA compliance, and financial health to senior executive leadership and customer stakeholders.

Qualifications

• Bachelor’s degree in Computer Science, Electrical Engineering, Information Systems, or equivalent practical experience.
• 7+ years of experience in Technical Program Management, Delivery Management, or Engineering Services Leadership in high-tech or software engineering environments. 3+ years of direct experience managing geographically distributed technical engineering and support operations teams across multiple time zones.
• Solid understanding of Android platform architecture, mobile software development, API integrations, release management practices, and software testing methodologies.
• Hands-on familiarity with modern CI/CD pipelines, issue tracking systems (Jira, Zendesk, Salesforce Service Cloud), and analytics tools.
• Proven track record in business financial management, account P&L, revenue growth, margin improvement, and resource optimization.
• Exceptional written and verbal communication skills, with proven ability to interface effectively with senior executives, client leaders, and technical teams.
• Relevant industry certifications (e.g., PMP, PgMP, ITIL 4 Foundation, Agile/Scrum).
• Demonstrated success in implementing AI-driven automation, workflow tools, and continuous delivery improvements.

Key Responsibilities

Engineering Services Delivery Lead – Android Platform [5.1]

Role Overview:

We are seeking an experienced and dynamic Engineering Services Delivery Lead to manage and scale engineering delivery operations supporting Android Platform. In this key leadership role, you will oversee end-to-end delivery of complex, multi-faceted programs across software development, software release management, software testing, technical support, and partner support.

You will manage a geographically distributed team across multiple time zones, serve as the primary strategic and operational bridge to client stakeholders, ensure high Customer Satisfaction (CSAT), and take ownership of financial performance including revenue growth and profit margin optimization.

Key Responsibilities

• Lead end-to-end delivery across the entire software delivery lifecycle (SDLC) for Android Platform programs, including core software development, release management, testing/QA, technical support, and partner enablement.
• Establish clear project roadmaps, deliverables, milestone tracking, and quality gates to ensure seamless execution across diverse functional tracks.
• Lead, mentor, and scale cross-functional, geographically distributed teams of software engineers, test engineers, release managers, and technical support specialists across diverse regions and time zones.
• Establish efficient operational workflows, workload balancing, on-call rotation schedules, shift-handover protocols, and talent retention strategies.
• Act as the executive point of contact for customer leadership, maintaining transparent communication on project health, risks, and strategic initiatives.
• Proactively manage customer expectations and build operational frameworks to consistently achieve high CSAT, NPS, First Time Right responses, and strict SLAs/KPIs.
• Drive financial operational excellence, taking ownership of P&L performance, revenue growth, resource utilization, and profit margin targets.
• Partner with account management and client leaders to identify strategic expansion opportunities, scope new project proposals, and optimize resource allocation.
• Supervise complex software release cycles, ensuring stable release cadence, robust test coverage, and continuous integration/continuous deployment (CI/CD) alignment.
• Define, monitor, and report operational health metrics, SLA compliance, and financial health to senior executive leadership and customer stakeholders.

Qualifications

• Bachelor’s degree in Computer Science, Electrical Engineering, Information Systems, or equivalent practical experience.
• 7+ years of experience in Technical Program Management, Delivery Management, or Engineering Services Leadership in high-tech or software engineering environments. 3+ years of direct experience managing geographically distributed technical engineering and support operations teams across multiple time zones.
• Solid understanding of Android platform architecture, mobile software development, API integrations, release management practices, and software testing methodologies.
• Hands-on familiarity with modern CI/CD pipelines, issue tracking systems (Jira, Zendesk, Salesforce Service Cloud), and analytics tools.
• Proven track record in business financial management, account P&L, revenue growth, margin improvement, and resource optimization.
• Exceptional written and verbal communication skills, with proven ability to interface effectively with senior executives, client leaders, and technical teams.
• Relevant industry certifications (e.g., PMP, PgMP, ITIL 4 Foundation, Agile/Scrum).
• Demonstrated success in implementing AI-driven automation, workflow tools, and continuous delivery improvements.

Skill Requirements

Other Requirements