Senior Administrator - VMWare NSX-T,Software Defined Networking (SDN)

Job Summary

VDI Support - L2

Key Responsibilities

Incident & Problem Management: Act as the primary escalation point for complex VDI issues like login failures, profile corruption, and session disconnects. \\r\\n• Image Management: Create, update, patch, and maintain master/golden images for virtual desktops. \\r\\n• Pool & Resource Administration: Manage desktop pools, user assignments, provisioning methods (like MCS/PVS), and virtual machine sizing. \\r\\n• Environment Monitoring: Track system performance, server alerts, infrastructure health, and capacity planning. \\r\\n• ITIL & Documentation: Adhere to change management processes, document root cause analysis (RCA), and maintain knowledge base articles. \\r\\n

Skill Requirements

Virtualization Platforms: Proficiency in VMware Horizon, Citrix Virtual Apps and Desktops (CVAD), or Azure Virtual Desktop (AVD).\\r\\n• Infrastructure Fundamentals: Strong knowledge of Active Directory (AD), Group Policy Objects (GPO), DNS, and DHCP.\\r\\n• Operating Systems: Windows 10/11 and Windows Server administration.\\r\\n• Troubleshooting Tools: Experience using monitoring utilities like Control Up, Citrix Director, or vCenter. \\r\\n

Other Requirements

Preferred credentials include VMware Certified Professional (VCP), Citrix Certified Associate (CCA-V), or ITIL Foundation