Posted: 4 hours ago
8-15 years
Mumbai, India
Operations Maintenance & Support
work from office
Full Time
Closes 13 Dec 2026
Posted: 4 hours ago
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Job Description
Job Summary
- First-contact triage via Service Desk, email, chat, or walk-up.
- Troubleshoot hardware (laptop/desktop, monitors, docks, keyboards, mice), OS issues (Windows/macOS),
- and common applications (Office 365, browsers, Z Scalar).
- Resolve network connectivity (Wi-Fi/Ethernet), printers, and peripheral issues.
- Assist with MFA, SSO, password resets, account lockouts, and profile issues.
Key Responsibilities
- First-contact triage via Service Desk, email, chat, or walk-up.
- Troubleshoot hardware (laptop/desktop, monitors, docks, keyboards, mice), OS issues (Windows/macOS),
- and common applications (Office 365, browsers, Z Scalar).
- Resolve network connectivity (Wi-Fi/Ethernet), printers, and peripheral issues.
- Assist with MFA, SSO, password resets, account lockouts, and profile issues.
Skill Requirements
- First-contact triage via Service Desk, email, chat, or walk-up.
- Troubleshoot hardware (laptop/desktop, monitors, docks, keyboards, mice), OS issues (Windows/macOS),
- and common applications (Office 365, browsers, Z Scalar).
- Resolve network connectivity (Wi-Fi/Ethernet), printers, and peripheral issues.
- Assist with MFA, SSO, password resets, account lockouts, and profile issues.
Other Requirements
- First-contact triage via Service Desk, email, chat, or walk-up.
- Troubleshoot hardware (laptop/desktop, monitors, docks, keyboards, mice), OS issues (Windows/macOS),
- and common applications (Office 365, browsers, Z Scalar).
- Resolve network connectivity (Wi-Fi/Ethernet), printers, and peripheral issues.
- Assist with MFA, SSO, password resets, account lockouts, and profile issues.
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About Company
HCLTech is a global technology company that helps businesses transform through digital solutions. We offer a wide range of services, including IT services, consulting, and engineering.
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