SME - Azure Active Directory

Job Summary

As a Subject Matter Expert in Azure Active Directory, you will play a critical role in ensuring the timely resolution of escalated incidents and compliance with quality standards. Your expertise will not only enhance customer satisfaction but also foster knowledge sharing and effective communication within teams and with stakeholders.

Key Responsibilities

1. Ensure On-Time Resolution And Quality Compliance Of Escalated Incidents By Analyzing Azure Active Directory Issues And Implementing Solutions In Accordance With Agreed Slas.
2. Mentor Administrators And Team Members By Providing Guidance On Azure Active Directory Best Practices, Preparing Standard Operating Procedures, And Maintaining Comprehensive Documentation.
3. Validate Change Order Implementation Plans And Ensure Human Error Compliance By Reviewing Processes And Participating In Capacity Planning Discussions Related To Azure Active Directory.
4. Actively Participate In Customer Meetings To Address Issues And Improve Customer Feedback And Satisfaction Regarding Azure Active Directory Services.
5. Conduct And Validate Analyses Such As Root Cause Analysis And Trend Analysis To Generate Reports That Support Performance Improvement Initiatives For Azure Active Directory Operations.

Skill Requirements

1. In-Depth Knowledge Of Azure Active Directory And Its Components
2. Strong Analytical Skills For Incident Resolution And Performance Analysis
3. Excellent Communication Skills For Stakeholder Engagement And Mentoring
4. Familiarity With Capacity Planning And Change Management Processes
5. Proficient In Documenting Processes And Creating Standard Operating Procedures

Other Requirements

1. Optional But Valuable: Microsoft Certified: Azure Administrator Associate
2. Optional But Valuable: Microsoft Certified: Azure Solutions Architect Exper