Track Manager (Tools & Automation)

Job Summary

We are seeking an experienced ServiceNow Hardware Asset Management (HAM Pro) SME to lead the design, implementation, optimization, and support of Hardware Asset Management processes within the ServiceNow platform. The candidate will act as the functional and technical expert for HAM Pro, ensuring effective asset lifecycle management, compliance, data accuracy, process automation, and integration with enterprise systems.

Key Responsibilities

HAM Pro Solution Ownership • Lead implementation and enhancement of ServiceNow HAM Pro capabilities. • Configure and optimize Asset Workspace, Asset Audit, Asset Stockroom, and Data Normalization modules. • Design hardware asset lifecycle processes including procurement, receiving, assignment, transfer, refresh, reclaim, repair, disposal, and retirement. • Drive asset governance, compliance, and audit readiness.  Job Title: ServiceNow HAM Pro SME\\\\r\\\\nLocation\\\\r\\\\nNoida / Remote / Hybrid\\\\r\\\\nExperience\\\\r\\\\n8-12 Years\\\\r\\\\nJob Summary\\\\r\\\\nWe are seeking an experienced ServiceNow Hardware Asset Management (HAM Pro) SME to lead the design, implementation, optimization, and support of Hardware Asset Management processes within the ServiceNow platform. The candidate will act as the functional and technical expert for HAM Pro, ensuring effective asset lifecycle management, compliance, data accuracy, process automation, and integration with enterprise systems. \\\\r\\\\nKey Responsibilities\\\\r\\\\nHAM Pro Solution Ownership\\\\r\\\\n• Lead implementation and enhancement of ServiceNow HAM Pro capabilities.\\\\r\\\\n• Configure and optimize Asset Workspace, Asset Audit, Asset Stockroom, and Data Normalization modules.\\\\r\\\\n• Design hardware asset lifecycle processes including procurement, receiving, assignment, transfer, refresh, reclaim, repair, disposal, and retirement.\\\\r\\\\n• Drive asset governance, compliance, and audit readiness. \\\\r\\\\nProcess & Asset Management\\\\r\\\\n• Define and maintain hardware asset management policies and procedures.\\\\r\\\\n• Ensure accuracy of asset data across CMDB, AMDB, and discovery sources.\\\\r\\\\n• Manage asset reconciliation, stockroom operations, asset audits, legal hold, and exception processes.\\\\r\\\\n• Support Asset Refresh and End-of-Life (EOL) programs. \\\\r\\\\nServiceNow Administration & Configuration\\\\r\\\\n• Configure HAM Pro workflows, catalog items, business rules, UI policies, and automation.\\\\r\\\\n• Design asset classes, models, normalization rules, and lifecycle states.\\\\r\\\\n• Support upgrades, testing, and release management activities.\\\\r\\\\n• Troubleshoot HAM Pro issues and provide Level 3 support\\\\r\\\\nIntegrations\\\\r\\\\n• Work with integration teams to enable and maintain integrations with: \\\\r\\\\no Intune\\\\r\\\\no SCCM/MECM\\\\r\\\\no Active Directory\\\\r\\\\no Workday\\\\r\\\\no SailPoint\\\\r\\\\no JAMF\\\\r\\\\no Procurement systems\\\\r\\\\n• Ensure seamless synchronization of asset data across platforms. \\\\r\\\\nReporting & Governance\\\\r\\\\n• Create executive dashboards and operational reports for asset compliance, utilization, lifecycle, stock levels, and audit metrics.\\\\r\\\\n• Track KPIs, data quality metrics, asset accuracy, and reconciliation results.\\\\r\\\\n• Present governance updates to business and technology stakeholders. \\\\r\\\\nStakeholder Engagement\\\\r\\\\n• Partner with IT Operations, End User Computing, Procurement, Finance, Security, and Compliance teams.\\\\r\\\\n• Conduct workshops, requirements gathering, knowledge transfer, and user training.\\\\r\\\\n• Act as HAM Pro advisor during transformation and PCaaS initiatives. \\\\r\\\\n________________________________________\\\\r\\\\nRequired Skills\\\\r\\\\nTechnical Skills\\\\r\\\\n• ServiceNow HAM Pro implementation and administration.\\\\r\\\\n• CMDB and Asset Management expertise.\\\\r\\\\n• ServiceNow ITSM platform knowledge.\\\\r\\\\n• Flow Designer, Business Rules, Client Scripts, Catalog Items.\\\\r\\\\n• Discovery and IntegrationHub.\\\\r\\\\n• REST/SOAP integrations.\\\\r\\\\n• Asset Lifecycle Management and ITAM best practices.\\\\r\\\\n• Data Normalization and Reconciliation.\\\\r\\\\nDomain Knowledge\\\\r\\\\n• Hardware Asset Management.\\\\r\\\\n• IT Asset Management (ITAM).\\\\r\\\\n• Device Lifecycle Management.\\\\r\\\\n• Asset Compliance & Audit Management.\\\\r\\\\n• Procurement and Stockroom Operation

Skill Requirements

 ServiceNow HAM Pro implementation and administration. • CMDB and Asset Management expertise. • ServiceNow ITSM platform knowledge. • Flow Designer, Business Rules, Client Scripts, Catalog Items. • Discovery and IntegrationHub. • REST/SOAP integrations. • Asset Lifecycle Management and ITAM best practices. • Data Normalization and Reconciliation.

Other Requirements

ServiceNow Certified System Administrator (CSA) • ServiceNow Certified Implementation Specialist – Hardware Asset Management (CIS-HAM) • ITIL Foundation v4 • ServiceNow ITAM Fundamentals