System And IT Lead

About The Job

• Responsible for operation, troubleshooting, improvement and development of following systems/ software: LFS 400, Trace Link track and trace system, Bar tender, Lobster, Power BI, excel, customer specific Hardware (e.g. Herma, HRA machines, etc)
• Action system issues communicating challenges to customers, warehouse team and stakeholders as required.
• Manage and maintain the organizations technology infrastructure, including servers,networks, hardware, and software.
• Provide technical expertise and support to all staff and departments within the organization.
• Identify and implement new technologies and systems that can improve operational efficiency and productivity.
• Ensure compliance with regulatory requirements, such as data privacy and security.
• Collaborate with other department heads and business leaders to align technology strategies with organizational objectives and CIP mindset.
• Evaluate vendor proposals for hardware, software, and services.
• Address EDI system issues collaborating with IS Team to resolve at the earliest.
• Drive LFS improvements in order to improve productivity and quality of existing operational processes and develop proposals for improvements and innovations ensuring that the processes work at an optimum level in order to meet operational and end customer needs.
• Customer facing and project lead regarding interfaces and LFS400 technical support.
• Provide End User Training on the agreed upon processes in the WMS as a part of each project implementation and prepare end user training guideline documents.
• Co-developing and testing EDI interfaces for customers by coordinating with internal
• programming teams (BISS-SCM)
• Supporting warehouse, customer service and key account management team and customers for systems and IT related queries.
• Support IS and WHS Teams with customers onboarding including systems and EDI setup.
• Improve warehouse operations by developing systems enhancements, queries, power BI s, automation and reports.
• Provide required reports to Customer Service and Key Account Manager for customer
• business reviews
• Develop and implement warehouse systems, processes, and procedures to improve
• operational efficiency and productivity.
• Collaborate with cross-functional teams, including warehouse personnel, IT, and other
• stakeholders, to ensure seamless warehouse operations.
• Manage the implementation of new warehouse systems and processes, including training
• and support for end-users.
• In additional to your specific job responsibilities, you may be called upon to carry out
• specific assignments by your team leader / supervisor or operations manager.
• Maintain strong internal relationships with fellow management and ensure effective
• communication and cooperation with all cross functional departments pertaining to
  

• Interpersonal/Communication skills.
• Team worker.
• Time management skills
• Organizational and planning skills
• Strong problem-solving skills combined with a solution-orientated approach