85+ Applicants
Posted: 2 months ago
3-8 years
Navi Mumbai
work from office
Posted: 2 months ago
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Applicants: 85+
Job Description
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Job Description
Immediate openings for Team Lead _Mumbai
Job description
- Should have minimum 4+ years of experience in BPO.
- International Inbound Voice process experience is mandate.
- Should have been designated as a Team Lead for at least 2 years on papers.
- Should be able to calculate Attrition, Shrinkage, AHT.
- Should be aware of NPS, Repeat & Churn.
- Should be aware of Occupancy and Utilization formulas.
- Candidate should have good communication.
- Location: Preferred Mumbai(Ghansoli ) based candidates.
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Week Off
- 5 Days working, 2 days rotational week off
Interested candidates reach out to:
Email: NandhiniA1@hexaware.comContact: 7358342513
Skills
Inbound Voice ProcessService LevelUtilizationKPI AnalysisOccupancyShrinkageKRACSATBpoVoice ProcessIf an employer asks you to pay any kind of fee, please notify us immediately. Jobaaj does not charge any fee from the applicants and we do not allow other companies also to do so.
Important dates & deadlines?
Application Deadline
28 Apr 26, 04:29 PM IST
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