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Job Description
Immediate openings for Team Lead _Mumbai
Job description
- Should have minimum 4+ years of experience in BPO.
- International Inbound Voice process experience is mandate.
- Should have been designated as a Team Lead for at least 2 years on papers.
- Should be able to calculate Attrition, Shrinkage, AHT.
- Should be aware of NPS, Repeat & Churn.
- Should be aware of Occupancy and Utilization formulas.
- Candidate should have good communication.
- Location: Preferred Mumbai(Ghansoli ) based candidates.
Week Off
- 5 Days working, 2 days rotational week off
Interested candidates reach out to:
Email: NandhiniA1@hexaware.comContact: 7358342513
Skills
Inbound Voice ProcessService LevelUtilizationKPI AnalysisOccupancyShrinkageKRACSATBpoVoice ProcessIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
About Company
Hexaware Technologies, founded in 1990, is headquartered in Mumbai, Maharashtra, India and operates in IT Services and IT Consulting. It operates as public company under public ownership, with a global workforce of approximately 20000+.
Important dates & deadlines?
Application Deadline
28 Apr 26, 04:29 PM IST
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