Hilofy World - Assistant Director/Deputy Director - Network & IT Infrastructure

• Assistant General Manager - Human Resource (14-18 yrs)
• Location : NCR, New Delhi
• Department : Information Technology Services
• Reports to : Director - IT / Head - Technology Infrastructure

Role Overview :

We are looking for a seasoned and operationally strong technology professional for the role of Assistant Director / Deputy Director Network & Infrastructure. The role will be responsible for managing and strengthening the Universitys IT infrastructure ecosystem including networks, servers, cloud environments, data management systems, enterprise authentication, and campus-wide technology operations.

The ideal candidate should come with deep expertise in enterprise infrastructure environments supporting 3000+ users across large campus setups and/or multi-location operations. The role requires a hands-on leader with strong stakeholder management capabilities, operational rigor, and the ability to drive infrastructure modernization initiatives while ensuring stability, security, scalability, and service excellence.

Key Responsibilities :

Network & Infrastructure Management :

• Lead end-to-end management of enterprise network infrastructure including LAN, WAN, Wi-Fi, internet connectivity, firewall, VPN, and network security architecture.
• Ensure high availability, uptime, redundancy, and performance optimization of IT infrastructure across campus and multiple locations.
• Manage server infrastructure including virtualization, storage systems, backup environments, and disaster recovery frameworks.
• Oversee Active Directory administration, identity and access management, group policies, and enterprise authentication systems.

Cloud & Data Management :

• Support and enhance hybrid cloud environments and cloud transformation initiatives.
• Manage enterprise data infrastructure, storage optimization, backup governance, and data lifecycle management.
• Drive infrastructure scalability and capacity planning aligned with institutional growth requirements.
• Ensure data integrity, security compliance, and business continuity processes.

Operations & Service Management :

• Lead infrastructure operations with strong focus on service delivery, incident management, problem management, and change management.
• Establish operational SOPs, monitoring frameworks, and preventive maintenance practices.
• Work closely with internal stakeholders to ensure smooth IT support for academic, administrative, and residential campus operations.
• Drive vendor management, AMC governance, infrastructure audits, and technology procurement support.

Project & Stakeholder Management :

• Participate in infrastructure expansion and digital transformation projects across the University.
• Collaborate with leadership, faculty, administration teams, and external partners to deliver reliable technology services.
• Build strong cross-functional relationships and ensure high stakeholder satisfaction.
• Mentor and guide infrastructure and network teams to build operational excellence.

Desired Candidate Profile :

Education :

• Bachelors degree in Engineering / Computer Science / Information Technology or related discipline.
• Masters degree preferred.

Experience :

• 10 - 15+ years of relevant experience in Network & Infrastructure management.
• Experience managing large enterprise environments with :

• 1. 3000+ users
• 2. Large integrated campuses
• 3. Multi-location operations

• Prior experience in higher education, large enterprises, IT services, healthcare, or technology-intensive environments will be preferred.

Technical Competencies :

• Enterprise Networking
• Server & Infrastructure Management
• Active Directory & Identity Management
• Cloud Technologies (AWS/Azure/Hybrid environments)
• Capacity Planning & Infrastructure Scaling
• Data Management & Backup Systems
• IT Operations & Service Delivery
• Infrastructure Security & Compliance
• Vendor & SLA Management
• Disaster Recovery & Business Continuity

Certifications (Preferred) :

• ITIL Certification (preferred)
• PMP Certification (good to have)
• Relevant cloud/network certifications will be an advantage.

Key Behavioral Competencies :

• Strong relationship management and stakeholder engagement skills
• Operationally strong with execution focus
• Problem-solving and analytical orientation
• Ability to work in fast-paced and evolving environments
• Strong communication and team management capabilities
• High ownership and service orientation