In-Room Dining Order Taker At Waldorf Astoria Dubai International Financial Centre

An In-Room Dining Order Taker at Waldorf Astoria Dubai International Financial Centre, a Forbes Five-Star luxury hotel, is responsible for delivering a seamless and personalized guest experience by efficiently managing guest orders and ensuring accuracy, timeliness, and attention to detail. This role contributes to revenue generation through effective upselling while maintaining the highest standards of service in line with Waldorf Astoria Brand Standards.
Responsibilities
What will I be doing
Exceptional Guest Experiences
The In-Room Dining Order Taker is the primary point of contact for guests placing room service orders, ensuring all requests are handled efficiently and professionally. The role requires strong product knowledge, accurate order processing, and effective coordination with the kitchen and service teams to deliver a seamless guest experience. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Manage all in-room dining orders via telephone, app or online ordering platforms promptly, ensuring the highest level of customer service in line with Forbes Five-Star service standards.
• Develop great customer relationships, recognizing long staying guests and their preferences to improve loyalty.
• Know your menus, daily specials and promotions in detail, so you can advise guests on dishes, ingredients, portion sizes and beverage options when you take their orders.
• Contribute to achieving in-room dining revenue targets through upselling.
• Treat food allergies, dietary requirements and customer modifications with absolute seriousness.
• Communicate effectively with the culinary team so that all orders are correct, well-presented and delivered on time.
• Follow up on guest feedback and take action to improve service and resolve complaints quickly and professionally, with support from your supervisor when needed.
  

Great Working Environment

• Work effectively with the F&D team to make sure operations run smoothly, contributing to a supportive, inclusive and motivational working environment for all Team Members.
  

Day-To-Day Essentials

• Make sure that you strictly comply with all regulations and standards, including health, safety and hygiene.
• Make sure that you record all transactions in the POS system accurately at the time of order, that billing is accurate and that cash handling complies with hotel guidelines.
• Maintain operational effectiveness, using efficient sequences of service to reduce cycle times.
• Give feedback and suggestions to the Restaurant leadership team to improve guest and team member experiences.
  

Qualifications
What are we looking for
Skills
An In-Room Order Taker serving Waldorf Astoria Dubai International Financial Centre is always working on behalf of our Guests and alongside fellow Team Members. To successfully fill this role, you should demonstrate the following attitudes, behaviours, skills, and values:

• Attentive, patient, and guest-focused approach
• Strong organizational and multitasking skills in a fast-paced environment
• Ability to remain calm, professional, and detail-oriented under pressure

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  Strong active listening and effective communication skills
• Team-oriented mindset with a positive and proactive attitude
• Flexibility to work varying shifts as required
• Physically capable of performing job-related duties
• Fluent spoken and written English communication skills
  

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience in a similar role within a luxury hospitality environment
• Knowledge and understanding of Forbes Standards in luxury service delivery
  

What will it be like to work for Waldorf Astoria Hotels & Resorts
Waldorf Astoria provides guests the exceptional environment and the personalised attention of True Waldorf Service that creates a singular experience. If you understand the value of personalised attention and know how to treat even the most extraordinarily different experiences with the same rich level of customer service, you may just be the person we are looking for!
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