Associate - HCM Functional Consultant (Successfactors)

Department: Information Technology

Position Type: Full-Time

Experience Level: Mid-Level (2-4 years of experience)

Position Summary

We are seeking a motivated and detail-oriented Associate IT to join our team. In this role, Assist in the administration, configuration, and day-to-day support of our SAP SuccessFactors suite. Need work closely with HR business partners, and external vendors to ensure system stability, optimize user experience, and support ongoing HR digital transformation initiatives.

Key Responsibilities

• System Administration & Configuration (Tactical)
• User & Access Management: Manage Role-Based Permissions (RBP), create permission groups, assign roles, and handle proxy access requests following security and compliance guidelines.
• Workflow & Business Rules: Maintain and troubleshoot approval workflows, business rules, foundation objects, and metadata frameworks.
• System Maintenance: Assist with routine technical configuration changes, manage picklists, and update system labels or field properties across modules.
• Data Management: Assist with data imports/exports via Admin Center tools (such as Import Employee Data and Instance Sync) and support data quality audits.
• Support & Troubleshooting (Tier 2/3 Help Desk)
• Serve as an escalation point for internal HR and employee support tickets related to SuccessFactors.
• Investigate and resolve issues concerning failed scheduled jobs, integration errors, workflow bottlenecks, and user log-ins.
• Partner with third-party vendors or SAP support to log and track software defects or enhancement requests.
• Releases & Testing Support
• Participate in SAPs bi-annual SuccessFactors release cycles by reviewing release notes, identifying relevant opt-in/opt-out features, and documenting system impacts.
• Execute regression and functional testing scripts for system updates, configuration changes, or new module rollouts.
• Reporting & Documentation
• Create, modify, and maintain standard operational reports, dashboards, and advanced analytics using SuccessFactors reporting tools (e.g., Report Center, Canvas, or Story reports).
• Maintain up-to-date system documentation, configuration workbooks, user guides, and administrative process flows.

• Education: Bachelors degree in computer science, Information Technology, Human Resources, Business Administration, or a related field.
• Experience: 2 to 4 years of hands-on experience in an IT support, HRIS administration, or enterprise application support environment. (Prior exposure to SAP SuccessFactors is strongly preferred).
• Technical Knowledge:
• Basic understanding of SAP SuccessFactors architecture (specifically Employee Central, and/or Talent modules like Performance & Goals, Onboarding, or Recruiting).
• Familiarity with Role-Based Permissions (RBP), picklists, and foundation tables.
• General understanding of data structures, integrations, and APIs.
• Soft Skills:
• Strong analytical and problem-solving abilities.
• Excellent verbal and written communication skills to bridge communication between IT and HR stakeholders.
• High attention to detail and ability to handle confidential data with strict discretion.

• SAP SuccessFactors Associate Certification (e.g., Employee Central or Platform/RBP).
• Experience with basic data loading tools (Master Data Maintenance, Integration Center).
• Understanding of HR business processes (Hire-to-Retire lifecycle).