Global Sales Operations Support - IT

Role Overview:

As Global Sales Operations Support at iT1, you will provide support covering a wide scope of responsibilities, including quoting, order entry, shipment tracking, and accounts receivable assistance, among other tasks.

Responsibilities:

• Assist Sales in responding to global customer bids that may encompass many different countries and regions.
• Grow international sales by being an internal advocate and subject matter expert of iT1s international business.
• Provide support to the Sales team. This may include contacting suppliers, submitting deal registrations, creating quotes, checking stock availability, placing orders, submitting order modifications/changes, requesting/providing shipment tracking, monitoring deal progression, facilitating returns, and helping collect payment on invoices.
• Liaison between Sales, Operations, Accounting, and external suppliers to help facilitate an effective quoting, ordering, and invoicing process for the iT1 account manager and customer.
• Onboard new customers, manufacturers, and distributors.
• Apply for manufacturer sales authorizations and earn certifications.
• Build strong relationships with clients, partners, and teammates.
• Provide overall excellent customer service to help the sales team complete any customer requests and resolve potential issues.
• Manage special project initiatives and supervise business activities, as needed, for iT1s Hyderabad operations.
• Perform other duties as needed.

Required Qualifications:

• Excellent communication skills, both written and verbal.
• Possess high-level organization and time-management skills.
• The ability to work quickly and accurately in both independent and team situations.
• Strong computer skills, including Microsoft Office and Excel.
• The aptitude for learning new systems and software quickly.
• Financial skills and background.
• The ability to juggle a variety of tasks at the same time.
• Demonstrated consistency in values, principles, and work ethic.
• Maintain a supportive attitude toward change, a willingness to develop new ideas to achieve results, and a desire to be an active change agent in the organization.

Physical Demands:

• Sit at a computer for 8 hours per day.
• Keyboarding for 8 hours per day.
• Speaking (communicating information to clients/coworkers).
• Hearing Requirements (In person speech, telephone, other sounds).
• Near Vision (working with small objects or reading small print).

Location and Working Hours:

• Fully remote, but slight preference to Hyderabad based individuals for occasional local tasks and travel.
• Mon - Fri : 8 AM - 5 PM AZ.