Front Desk Executive / Receptionist

Position Summary

Receptionists are the first point of contact in a business and have a responsibility to provide excellent customer care. Typical responsibilities of a front desk executive include greeting Visitors/clients and creating a positive office atmosphere. Answering the phone, taking messages, and redirecting calls to respective offices/divisions. Organizing and maintaining files and records and updating them when necessary. Should provide basic information about our business and functioning if it is necessary.

Key Responsibilities

• Greet, communicate, and welcome visitors and clients.
• Be professional and pleasant while interacting with guests.
• Handling employee ID card issuance and maintaining its record & tracking.
• Keep an inventory of office supplies such as stationery and ensure it is always stocked.
• Make travel arrangements, vehicle booking or any other administrative help, whenever necessary.
• Maintain Courier Inward and Outward details.
• Maintain leave record of Contract employees, like drivers and support staff.
• Maintain Stationery stock, and its issue Register department wise.
  
• Maintain the record of Vehicle maintenance and make sure the periodical services, and their cost.
• Supervise and make sure hygiene and cleanliness are maintained in the office.
• Handle queries and address complaints.
• Attend phone calls and redirect them to the appropriate line.
• Take messages and pass them on to the receiver.
• Maintain visitors logbook.
• Receive packages, deliveries, and letters and redirect to concerned person.
• Regularly check and sort emails.
• Maintain a filing system of all required documents.
• Have an overview of the office expenses and costs.

Technical Skills

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• Effective and clear communicationboth written and verbal.
• Strong Interpersonal Skills/Ability to work with different groups of people.
• Neat and Professional Appearance.
• Multitasking & prioritizing
• Ability to Stay Calm under pressure.
• Familiar with MS word, excel and power point. Being able to operate Scanner & photocopier.
• Ability to work under pressure and problem-solving skills.
• Communicate effectively over the phone by greeting the caller, introducing themselves, maintaining a positive tone of voice and concluding conversation.

Qualifications & Experience

• Any Graduate/Postgraduate.
• 2-5 years of relevant years of experience.