Senior Executive - Customer Success

Holiday Tribe is a travel-tech company headquartered in Gurugram. Backed by leading VC firms like Powerhouse Ventures and GSF, and having recently raised pre-series A funding, we are growing rapidly and setting the stage for the next phase of scale. We specialize in curated leisure travel experiences across 30+ global destinations, combining deep human expertise with a bold vision of building cutting-edge AI and technology that will transform how Indians plan and experience their holidays. Recognised as the Emerging Holiday Tech Company at the India Travel Awards 2023, we’ve also partnered with international tourism boards to bring world-class experiences to Indian travellers. At our core, we are a fun, performance-driven workplace on a mission to build the next big thing in travel — making holiday planning faster, smarter, and unforgettable.

The Customer Success Executive plays a key role in enhancing the overall customer journey by ensuring every traveler experiences a smooth, personalized, and memorable holiday. This role focuses on building trust with customers post-booking, proactively supporting them at every stage of their journey, and adding value through timely communication, attention to detail, and thoughtful service delivery.