Lead Inside Sales (Digital & Renewal)

Hopcharge is looking for a Lead – Inside Sales (Digital & Renewal) to own inbound digital lead conversion and customer renewal cycles for its EV charging services. The role sits at the intersection of sales and customer retention — driving qualified digital leads to closure while ensuring existing customers renew and expand their engagement with Hopcharge. The ideal candidate is a proven inside sales performer who thrives on targets, structured follow-up, and CRM discipline. 

Hopcharge is looking for a Lead – Inside Sales (Digital & Renewal) to own inbound digital lead conversion and customer renewal cycles for its EV charging services. The role sits at the intersection of sales and customer retention — driving qualified digital leads to closure while ensuring existing customers renew and expand their engagement with Hopcharge. The ideal candidate is a proven inside sales performer who thrives on targets, structured follow-up, and CRM discipline. 

Department: Sales 

 Location: Gurgaon, Haryana |

Experience - 3years

CTC- 5-6LPA

Key Responsibilities :

• Own end-to-end conversion of inbound digital leads (website, social, ads, referral portals) through calls, WhatsApp, and email follow-up. 

• Drive customer renewal cycles — proactively track upcoming renewals, re-engage lapsing accounts, and convert to repeat business

. • Maintain rigorous CRM hygiene: lead status, follow-up cadence, and conversion funnel tracking updated in real time. 

• Achieve monthly/quarterly targets for lead-to-conversion ratio, renewal rate, and revenue contribution. 

• Coordinate with Marketing to give feedback on lead quality and with Field Sales for on-ground handoffs where required.

 • Prepare and present daily/weekly funnel and renewal MIS to the reporting manager. 

• Handle objection management and pricing/plan queries independently, escalating only complex commercial negotiation

Skills & Qualifications :-

• Graduate in any discipline; MBA/PGDM preferred but not mandatory.

 • Minimum 3 years of proven experience in inside sales, telesales, or digital sales conversion — B2C or B2B.

 • Strong track record of hitting monthly sales/renewal targets in a structured, metrics-driven environment.

 • Hands-on experience with CRM tools (Salesforce, Zoho, LeadSquared, or similar).

 • Excellent verbal and written communication in English and Hindi

. • Comfortable working with dashboards, funnel data, and basic Excel reporting. • Prior experience in EV, energy, subscription, or renewal-based sales models is an advantage.