Posted: 2 weeks ago
Posted: 2 weeks ago
Let Jobaaj One apply for you
An AI agent that applies to roles like this on employers' own sites. 25 applications free, no card needed.
Job Description
About Company
Similar Jobs
Please verify your account first!
Send OTP
Posted over 15 days ago, so the role may have closed. Confirm on the employer's page when you apply, or see similar jobs.
Job Description
Description
HotelKey, Inc. is seeking Tier 1 Support to join our growing services team supporting operations of Frontdesk and a suite of ancillary applications, which are parts of our new cloud based Property Management System. HotelKey Tier 1 Support will help clients to troubleshoot their issues related to operations and work on tickets raised by them for specific needs.
Tier I support will also work on quality improvement projects for achieving continual improvements in service levels. This is a unique opportunity to support and maintain the HotelKey Product suite which is brand new in the Hospitality Industry.
Responsibilities :
- Resolve all tickets raised by clients
- Troubleshoot functional issues of clients on the HotelKey PMS
- Train end users on how to use the product
- Monitoring error logs for Interfaces to HotelKey PMS
- Meet all SLA requirements and help maintain Key Performance Matrix
- Compile, review and monitor daily / weekly performance of the Project
- Identify improvement areas and implement measures to maximize customer satisfaction levels.
- Assess customer feedback, and evaluate areas of improvements based on critical feedback
- Participate in internal and external (Client retained external audit agency) audits and reviews for the project.
- Work with client IT teams and support knowledge across the team
Requirement :
- Experience in Tier I Support activities
- Excellent people management skills and communication skills required
- Good Analytical and presentation skills
- Knowledge of Microsoft Word and Excel
- Experience in Hospitality Industry property management is a plus.
Skills
Technical SupportMysQLExcelCommunicationPresentation SkillsTeamsIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
About Company
HotelKey is a cloud-based property management system (PMS) and hospitality technology provider that offers comprehensive solutions for hotels, including front desk operations, reservations, point of sale, and central reservation systems.
Similar Jobs
View all
Loading...
Get jobs like this by email
New IT / Software Development & Related roles in India.
Job Alert
Google hiring for Specific Roles Apply Now!
1 min ago
New Opportunity
Amazon is hiring freshers Apply Now!
5 min ago
Featured Jobs
Microsoft opening 50+ positions Apply Now!
10 min ago
One email a day. Unsubscribe any time.
