AM NRI SERVICES

Some careers open more doors than others.

If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Business Description:

International Wealth and Premier Banking (IWPB) helps deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities, and exceptional people. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors, and entrepreneurs.  International Wealth and Premier Banking provides a leading premium proposition through Premier Banking and, together with our Private Bank, are present across the world’s most important markets, booking centres, and corridors most valued by our clients. Our wealth offering is further enhanced through our best-in-class manufacturing capabilities in Asset Management and Insurance.

We are currently seeking an experienced professional to join the IWPB India, International team

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• Job Introduction
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IWPB is executing a multiyear growth strategy, pivoted on positioning as a global bank, committed to the long-term India growth story, and bringing to India, its full scale of global capabilities. The Business is poised for growth and is currently also adding 20 more branches in phases to its existing fleet of 26 branches.

The role holder will be responsible for the International team’s control management activities, with a primary focus on monitoring frontline activities to ensure adherence to cross-border guidelines.

The International team seeks to enhance the Group’s share of wallet from the Non-Resident Indian (NRI) community while ensuring the regulatory and cross-border guidelines are followed.

The key focus of this role is to enhance customer experience ensuring International Service standards are high, while ensuring that regulatory guidelines are followed at all times.  

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• Principal Responsibilities
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The primary responsibilities will include but are not limited to the following. The staff should

• Work closely with various stakeholders such as branch frontline staff, Product teams, Regulatory compliance and Group Cross Border team to implement the cross-border framework and ensure adherence to local and Group guidelines

• Work with auditors, compliance review or regulators to timely implement all findings and recommendations.

• Independently manage the day-to-day control monitoring activities for all IWPB frontline staff.  Conducting sample checks and necessary quality checks for frontline call and email recording and monitoring. Share learnings/feedback with frontline.

• Provide support to frontline staff regarding cross-border queries and raise requests for exception approvals, as required.

• Conduct cross-border training for frontline staff and reiterate cross-border guidelines.

• Work on implementation of cross-border enablement’s with local and global stakeholders and ensure guidelines are always adhered to.

• Lead and drive the HSBC principles, values and behaviors and ensure positive growth-oriented environment

• Ensure satisfactory audits by identifying control gaps, taking corrective actions through various enablers such as internal reviews / trainings, feedback etc.

• Review customer communications initiated by the Product/Proposition or Marketing team for cross-border specific inputs. Review customer journeys to ensure adherence to cross-border guidelines. Share the required guidance from cross-border perspective as required.

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• Education Qualifications / Certifications and Requirements:
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Graduate / Postgraduate with a minimum of 2-5 years of experience in Banking Industry.

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• Certifications
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• Other Requirements
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• The applicant should
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• Deliver at PACE and have a hands-on approach
• Be result oriented and dynamic
• have brilliant Interpersonal and communication skills
• Basic Banking Industry knowledge
• Have Team management experience

Pro-tip : Familiarity with AI-enabled tools is an advantage. 

As an employee, you are required to perform your duties in a professional capacity exercising independent judgement, discretion and decision-making authority in planning, organising, directing work, supervising and appraising the work of team members, as applicable; and taking accountability for delivery outcomes. You will represent the organization with relevant internal and external stakeholders. You will allocate and prioritize work, provide direction and feedback, manage team capacity and leave in line with policy as applicable.

You’ll achieve more at HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited, India