Executive/Sr Executive/Assistant Manager

**Role Overview:**

You will be responsible for managing and developing client accounts to establish and maintain favorable relationships with clients. Additionally, you will lead a team of Account Managers dedicated to meeting the operational needs of assigned client segments.

**Key Responsibilities:**

• Be the primary point of contact and build long-term relationships with customers
• Assist customers through various communication channels such as email, phone, online presentations, and in-person meetings
• Drive revenue growth through upselling, cross-selling, reference selling, and new sales
• Develop a trusted advisor relationship with key accounts, customer stakeholders, and executive sponsors
• Ensure timely and successful delivery of solutions based on customer needs and objectives
• Communicate progress of monthly/quarterly upsells, cross-sales, and new sales initiatives to internal stakeholders
• Forecast and track key account metrics
• Collaborate with the Sales team to onboard and integrate new clients while nurturing existing client relationships
• Act as a liaison between customers and internal teams

**Qualifications Required:**

• Bachelor's degree in the relevant field or equivalent work experience
• Minimum of 3 years of account management or customer dealing experience in the IT domain preferred
• Understanding of data center services and cloud computing is advantageous
• Proven ability to communicate, present, and influence effectively at all levels of an organization, including executive and C-level
• Experience in delivering client-focused solutions aligned with customer needs
• Strong listening, negotiation, and presentation skills
• Excellent verbal and written communication abilities
• Proficiency in Microsoft Office Suite, Google Apps, Salesforce, and help desk support software
• Ability to prioritize tasks, manage projects efficiently, and continuously seek process improvements
• Detail-oriented with a keen focus on adherence to deadlines

Please note that the top skills and proficiencies for this role include:

• Building Relationships
• Client Engagement Skills
• Coordination Skills
• Proactiveness
• Customer Focus
• Customer Delight Skills
• Teamwork
• People Skills
• Initiative

Join I2k2 as an Account Manager and leverage your expertise to maintain strong client relationships and drive business growth effectively.,