Customer Support Executive

Company Description Evanik Networks Private Limited (eVanik Networks) is Indias leading e-commerce operations platform, trusted by more than 2,000 sellers across Amazon, Flipkart, Meesho, Myntra, AJIO, and multiple other marketplaces. The companys OneWorld Suite automates key functions such as payment reconciliation, accounting integration, order and inventory management, and AI-powered insights. By helping businesses recover lost revenue, reduce manual processes, and scale confidently across channels, eVanik Networks plays a vital role in strengthening e-commerce operations. Recognized as Indias #1 Amazon Developer Partner and #1 Flipkart Service Provider, the company offers a dynamic environment for professionals interested in technology-enabled commerce. Founded in 2016, Evanik Networks is headquartered in Noida, India.

Role Description This is a full-time, on-site Customer Support Executive role based in Noida. The Customer Support Executive will handle customer queries across phone, email, and online support channels, ensuring timely resolution and a positive customer experience. Responsibilities include guiding customers on platform features, troubleshooting basic technical issues, coordinating with internal teams for escalations, and maintaining accurate records of interactions in support systems. The role also involves monitoring customer satisfaction, following up on open tickets, and providing feedback to product and operations teams to improve processes and services.

Qualifications

• Strong Customer Support and Customer Service skills, with the ability to manage queries professionally and empathetically.
• Experience in Online Support and maintaining high levels of Customer Satisfaction across digital channels.
• Basic Technical Support capabilities, including troubleshooting common user issues and coordinating escalations.
• Clear written and verbal communication skills in English; proficiency in additional Indian languages is an advantage.
• Ability to work on-site in Noida, manage multiple tasks, and use CRM or ticketing tools effectively.
• Good working knowledge of Microsoft Excel.
• Minimum graduate degree or equivalent qualification; relevant certifications in customer service or support tools are beneficial.