Intern - Customer Success

About iamneo

About the Role

Key Responsibilities

• Support day-to-day ground operations and program coordination at client locations.
• Assist with client onboarding, communication, and coordination.
• Coordinate with clients and internal teams to ensure timely completion of tasks and requirements.
• Handle client queries professionally and escalate issues when necessary.
• Maintain trackers, reports, and operational documentation accurately.
• Follow up on pending tasks and ensure smooth execution of client requirements.
• Adapt to different client environments, work practices, and operational needs.
• Use Excel/Google Sheets and other digital tools for daily reporting and coordination.
• Travel to client locations across the North region whenever required.

Key Skills & Competencies

• Good verbal and written communication skills.
• Strong customer-handling, coordination, and follow-up skills.
• Positive attitude, willingness to learn, and a proactive approach.
• Adaptability and the ability to work in different client environments.
• Flexibility to travel and work from client locations.
• Willingness to relocate or work at different locations based on business requirements.
• Ability to manage multiple tasks and coordinate with different stakeholders.
• Basic working knowledge of Excel/Google Sheets and digital tools.

Qualifications & Eligibility

• Bachelor's degree in any discipline.
• Freshers and candidates with internship or entry-level experience are welcome to apply.
• Candidates with experience in customer support, client coordination, administration, or operations will have an added advantage.
• Must be comfortable with travel, location flexibility, and long-term client deployments, as required.

Why Join iamneo?

• Gain hands-on experience in client management and ground operations.
• Work closely with clients and cross-functional teams.
• Develop communication, coordination, problem-solving, and operational skills.
• Build a strong foundation for a career in Customer Success, Client Operations, or Program Management.