Conversational AI /CCAI Engineer- AB

IAssess Consultants LLP
Department Icon Data Science Analytics & Machine Learning
Posted: 1 month ago
0-15 years
India
Data Science Analytics & Machine Learning
work from office
Full Time
Closes 6 Nov 2026
Posted: 1 month ago
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Job Description

  • Main Skills: - GCP, REST API, FastAPI, Node.js/Java, Dialogflow , CCAI Platform,
  • : - Generic Skills (Must Have)
  • Backend webhook development using REST APIs, FastAPI, Node.js, or Java.
  • Intent, entity, flow, page, route, fulfillment, state management.
  • Contact-center integration, telephony, IVR, and handoff to human agent.
  • NLU testing, conversation testing, and regression testing.
  • Bot security: Bot governance, safety, and conversation guardrails.
  • GCP Skills (Must Have)
  • Dialogflow CX : Alternative conversational AI platforms: Amazon Lex, IBM Watson Assistant, Rasa, Kore.ai, or equivalent.
  • CCAI Platform : Alternative contact center platforms: Genesys, NICE, Amazon Connect, Five9, Avaya, Twilio Flex, or equivalent.
  • Agent Assist : Knowledge assist, smart reply, and summarisation concepts.
  • Cloud Run / Cloud Functions: Production deployment for webhooks, GKE, or equivalent.
  • Nice to have (Trainable)
  • CX Agent Studio.
  • Voice bot latency optimisation.
  • Multilingual bot design.
  • Analytics and tuning of conversation flows.
  • Human-in-the-loop workflows.
  • Skills: ccai,dialogflow,gcp

Skills

AnalyticsAiGuardrailsFastapiWebhooksDialogflowRasa

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