Banker Customer Experience Pune (India)

• Banker Customer Experience Pune (India)
• Company: IDFC FIRST Bank
• Job Location: Pune, Maharashtra, India
• Employment Type: Full-time
• Experience Required: 1 - 4 years
• Job Requirements
• About the Role

The Banker Customer Experience is a front-line position within the Retail Banking division, responsible for delivering exceptional customer service and building robust client relationships. The role focuses on engaging customers efficiently and cost-effectively to become their preferred banking partner. The incumbent will manage customer portfolios, drive business growth through cross-selling, ensure operational excellence, and maintain compliance with regulatory standards. This role is crucial for driving customer satisfaction and enhancing branch-wide performance.

Key Responsibilities

Primary Responsibilities

Engage daily with customers to drive growth inCurrent Accounts (CA),Savings Accounts (SA), andTerm Deposits (TD), along with cross-selling of assets, wealth products, Retail Trade Forex and credit cards

• Achieve business targets as defined in the performance scorecard.
• Provide need-based product solutions by aligning customer requirements with business offerings.
• Assess customer potential and increase product penetration per relationship.
• Generate referrals and additional business from existing customers.
• Ensure prompt and customer-focused resolution of queries and complaints.
• Adhere to banking regulations and internal policies related toAnti-Money Laundering (AML),Know Your Customer (KYC), andData & Information Security.
• Assist in the closure of audit observations and ensure compliance.
• Secondary Responsibilities
• Conduct internal audits and ensure compliance with all regulatory and organizational guidelines.
• Deliver best-in-class customer service to strengthen customer loyalty and retention.
• What We Are Looking For
• Education
• Graduate in any discipline.
• Postgraduate qualification (MBA) preferred.
• Experience
• 1 to 4 years of relevant experience in banking or allied sectors.
• Skills and Attributes
• Solid customer engagement and relationship management skills.
• Ability to understand and match customer needs with appropriate banking solutions.
• Excellent communication and problem-solving abilities.
• High level of integrity and adherence to compliance standards.
• Proficiency in cross-selling and portfolio management.
• Awareness of banking regulations and operational procedures.
• Fluent in English with solid business communication skills and problem-solving abilities. .