Posted: 7 months ago
Posted: 7 months ago
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Job Description
Key Responsibilities:
- Monitor and evaluate inbound/outbound calls for quality and compliance.
- Provide feedback and coaching to enhance agent performance.
- Maintain quality reports and share actionable insights with the team.
- Collaborate with training and operations teams to improve customer experience.
Requirements:
- Minimum 12 years of experience in call quality/QA in a call center or telecalling setup.
- Excellent listening and communication skills.
- Strong analytical and feedback skills.
Skills
Call QualityQC ToolsCall AuditCall MonitoringExcelFeedbackMS OfficeToolsIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
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