ServiceNow Solution Architect

Role Overview

We are looking for a high-calibre ServiceNow Solution Architect to lead enterprise-wide platform transformation and define the future-state architecture of our clients in the ServiceNow ecosystem. This is a strategic leadership role, responsible not just for solution design but for reimagining how the organisation leverages ServiceNow and AI/GenAI to drive productivity, automation, and business value at scale.

You will act as a trusted advisor to senior leadership, shaping platform strategy, influencing investment decisions, and ensuring ServiceNow becomes a true enterprise workflow and AI platform.

Key Responsibilities

• Lead platform strategy and transformation-related initiatives for our global clients.
• Assess the ServiceNow footprint holistically, including architecture, data, integration, and operating model.
• Advise clients on value realisation, platform consolidation, and prioritisation of OOTB components to drive efficiencies.
• Define clear value metrics related to ROI, productivity gains, and the impact of leveraging AI/Gen AI capabilities on the platform.
• Build target-state architecture aligned with enterprise and cloud strategies.
• Balance scalability, maintainability, and speed of delivery while making architectural choices in shaping the ServiceNow expansion strategy of our clients.
• Identify high-impact AI use cases across domains and find fitment for AI capabilities related to Now Assist, GenAI, Predictive Intelligence, and Virtual agents.
• Build awareness of leveraging external AI systems, including LLMs and other automation platforms, by integrating them with ServiceNow.
• Establish governance framework, standards, and best practices while championing configuration over customisation mindset.

Required Skills and Qualifications

• 10+ years of experience in the ServiceNow ecosystem with strong experience as a Solution Architect / Enterprise Architect in large-scale environments
• Proven track record of leading platform transformations and enterprise-wide implementations
• Deep expertise across ServiceNow core platform + multiple modules (ITSM, ITOM, HRSD, CSM, etc.)
• Strong experience with ServiceNow AI/GenAI capabilities and automation frameworks
• Demonstrated experience integrating ServiceNow with enterprise systems and modern AI ecosystems (LLMs, APIs, automation tools)
• Strong understanding of enterprise architecture, cloud, and integration patterns
• Exceptional stakeholder management, with experience engaging C-level executives
• Multiple ServiceNow certifications, ideally, a Certified Technical Architect.

Willingness to Travel

Should be comfortable in travelling to the UK/Europe occasionally to meet clients, run workshops, and brainstorm with the senior leadership team.

Impactron Benefits

Impactron, founded by seasoned entrepreneurs with decades of experience in building, scaling, and leading multiple enterprises, presents significant potential for professional development. We offer an exciting opportunity to join a rapidly growing consulting organisation and supercharge your learning and career progression. You will work directly with the leadership team to create a meaningful impact on our clients and internally at Impactron.

Impactron is committed to providing health, wealth, and happiness to all of its stakeholders and believes strongly that the team is one of the most important stakeholders. We provide competitive salaries, good incentives, and a dedicated focus on employee well-being, encompassing physical health, financial stability, and mental wellness.

Youll engage in projects with leading global organisations, serving as a trusted advisor to deliver meaningful results. At Impactron, your contributions will be valued, and your growth amplified.

Company Description

Impactron Global is a UK-based, pure-play ServiceNow consulting and implementation partner, founded by seasoned professionals and successful entrepreneurs. Impactron provides a full spectrum of services in the ServiceNow ecosystem, from strategy to support across various ServiceNow modules. Impactron will focus heavily on leveraging ServiceNow AI capabilities to deliver AI-led business transformation for our clients.