Manager - Online Reputation Management (CX)

Department Icon Digital Marketing/Marketing
Posted: 7 months ago
4-9 years
Gurugram
Digital Marketing/Marketing
work from office
Full Time

Posted: 7 months ago
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Job Description

  • Excellent written and oral communication skills
  • Required to handle Twitter, Instagram, Facebook, LinkedIn etc handle with a high user base (6.1+ lac fans & followers)
  • Understanding of tools like Google Analytics, Facebook Insights, Twitter Analytics, YouTube analytics, or any other social media monitoring tools.
  • Brand Development, Identify Target Customers, Set Clear Objectives, Visual Design and Web, Development Strategy, Promotion Strategy, Engagement Strategy, Conversion Strategy.
  • Measure & Analyze: - You’ll need to determine the KPIs (key performance indicators) that matter most to your business- Audience Growth, Audience Profile, Audience Engagement, Content Reach, Leads, Response Rate, and Quality, Negative Feedback.
  • Develops and manages overall social media strategy (objectives, metrics, strategies & tactics, timeline, accountabilities).
  • Ensures all corporate social profiles are properly claimed, optimized, promoted, and managed.
  • Manages brand voice of the company in social media.
  • Facilitates content creation
  • Monitor and present relevant data, trends, successes, exceptions, etc.
  • Monitor and analyze social conversations around the brand, competitors, and other relevant keywords
  • To present daily, weekly, and monthly reports to Sr. Management.
  • Engage with customers who reach out to us on social media, conduct thorough fact-finding by coordinating with our operations team.

Skills

Digital MarketingGoogle AdwordsFacebookOrmSocial Media OptimizationTwitterOnline MarketingSmoContent CreationMedia

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