IndusInd Bank - Solution Delivery Manager - FRM

Specific skill sets:

• Subject Matter Expert in defining Cards and Payment (IMPS, RTGS, NEFT, UPI etc.) Transaction Fraud Risk Management solution.
• Functional Knowledge of Card Products, Payment Products, Authorization Life Cycle.
• Working knowledge of Risk Operations.
• Rule Writing Experience on FALCON.
• Functional Experience of FALCON Integration with CBS, IVR, SMS/Email Gateway, DCMS, Transaction Authorization System (Base 24/Euronet), UPI Switch, Payment Hub, ESB etc.
• Understanding of various fraud types across the spectrum of Digital Payments (Cards, UPI, Other Payments initiated through digital channels like mobile application, internet banking applications etc.).
• Awareness of latest digital technology and understanding of web services or API based messages.
• Hands on experience of Documentation (Business Requirement, Standard Operating Process), Test Case Preparation, User Acceptance Testing and ability of leading testing teams for testing scope, test case execution, review of logs etc.

Job Summary:

• 80% Individual contributor and 20% UAT Lead.
• Work with IT, Operation and other stakeholder for data mapping exercise involved during integration of FALCON with CBS, IVR, SMS/Email Gateway, DCMS, Transaction Authorization System (Base 24/Euronet), UPI Switch, Payment Hub, ESB etc.
• Identify and share industry best practices related to fraud risk and work with Operation, IT, Compliance and other stakeholders for its feasibility and implementation.
• End to End project management from analysis of business requirement, documentation of requirement, solution evaluation keeping in view effort estimation versus business justification, quality analysis of the solution through testing, process documentation and risk analysis and implementation/rollout planning and execution including end user training/communication.
• Writing Business Requirement Documents, Standard Operating Procedures, Test Case Preparation. Response to audit queries related to the product and application.

Detailed Responsibilities:

Solution Delivery:

• Subject matter expert in defining and configuration of Fraud Risk Management Rules.
• Work with Operation/Technology/Digital/Data Warehouse/Vendors/other stakeholders to design the solution to meet Fraud Risk mitigation requirements.
• Manage the delivery of the FRM solution across online/offline channels by working with partners and in-house product and technology team(s).
• Work with product/vendor/technology team(s) to identify improvement area in the application capability/process to align with the compliance/operation team.

Project Management:

• Takes assigned project from original concept through final implementation.
• Defines project scope and objectives and publishes project status.
• Able to work on multiple Change Request/project(s) simultaneously.
• Creates and maintains project schedules by developing project plans and specifications, estimating time requirements, establishing deadlines, monitoring milestone completion, tracking all phases of the project product/service lifecycle, providing timely reporting of issues that impact project progress, coordinating actions, and resolving conflicts. This includes documenting, prioritizing and tracking requests (changes, enhancements, etc.).
• Conducts project meetings with teams and stakeholder and management to review project deliverables and deadlines.
• Provides single point of contact for assigned projects and coordinates interaction and communication during cross functional programs.
• Assists in identification and assignment of internal resources and external contractors to meet varied project requirements.
• Manages the process documentation and drives process adherence.

Business Analysis and Reporting:

• Review, analyze, and create detailed documentation of business systems and user needs, including workflow, program functions, and steps required to develop or modify FRM Rules/Process.
• Prepare documents for Operation Risk Committee and Steering Committees for decision on process finalization, cost approvals, FRM rule implementation and product launches.
• Reviews use cases and other technical documents with IT project staff to ensure business requirements are adequately reflected in technical planning documents.
• Prepares routine reports (financial, quality, production, customer service, operational efficiency, market share, etc.) relating to the specific projects ongoing.
• Manages training for the new product or process implementation and identifies any training needs with respect to process change/FRM Rule Implementation/product launch.
• Actively participates in development of training material and process maps for all the change requests managed.

Quality Assurance and Testing:

• Acts as a test lead for all small and big projects and manages outsourced testing team UATs on enhancement and production fixes.
• Provide support on test scripting, resource allocation and tracking for all UATs to closure.
• Defines, develops and implements quality assurance practices and procedures, end user test plans and other QA assessments.
• Ensures that all tests are conducted and documented according the standards agreed upon by the business unit and IT.
• Responsible for the overall success of testing, including tracking of bug reports and change requests and ensuring their timely resolution and results verification and release sign-off.
• Coordinates groups of service providers or support teams who assist in bug fixes and explains the defects to relevant stakeholders who either contribute in fixing them or are to decide the change in solution to fix such defects.