Customer Success Executive

Company Description

Industry Ready Academy is dedicated to bridging the gap between education and industry requirements by providing skill-based training programs tailored to modern job markets. The organization empowers individuals with relevant knowledge, practical skills, and industry insights to help them achieve career success. Committed to fostering professional development, Industry Ready Academy focuses on creating meaningful learning experiences and impactful results for learners. The academy is recognized for its innovation, collaboration, and student-centric approach to education.

Role Description

This is a full-time, on-site role for a Customer Success Executive located in Bhubaneswar. The Customer Success Executive will focus on ensuring high levels of customer satisfaction and retention by effectively managing client relationships. Key responsibilities include delivering exceptional customer support, addressing customer inquiries, and resolving issues proactively. Additionally, the role involves account management duties to support the overall success and growth of client partnerships.

Qualifications

• Proven experience in Customer Satisfaction and Customer Retention
• Competency in Customer Support and Account Management
• Strong Analytical Skills applied to problem-solving and decision-making
• Excellent interpersonal and communication skills with a focus on client engagement
• Ability to collaborate with cross-functional teams to enhance customer success
• Experience in using CRM tools and other customer management software is a plus
• Bachelors degree in Business, Communication, or a related field preferred