Customer Success Executive

Company Description Industry Ready Academy is an education and training organization focused on preparing learners with practical, job-ready skills. The academy collaborates with industry professionals to design programs that align with current market needs and employer expectations. It emphasizes hands-on learning, mentoring, and guided career development to help participants transition smoothly into professional roles. Team members work closely with learners and partners, contributing to a culture that values growth, accountability, and impactful outcomes.

Role Description This is a full-time, on-site Customer Success Executive role based in Bhubaneswar. The Customer Success Executive will engage with learners and partner organizations to ensure a smooth onboarding experience, address queries, and provide proactive support throughout the learning journey. Day-to-day responsibilities include monitoring learner progress, conducting follow-up calls, collecting feedback, and coordinating with internal teams to resolve issues quickly. The role also involves nurturing long-term relationships, identifying opportunities to enhance satisfaction and retention, and preparing regular reports on engagement and outcomes. The Customer Success Executive will collaborate closely with academic and operations teams to improve processes and support continuous program improvement.

Qualifications

• Strong customer-facing skills, including Customer Satisfaction and Customer Support capabilities.
• Experience with Customer Retention and Account Management to build and maintain long-term relationships.
• Solid Analytical Skills to interpret feedback, track performance metrics, and recommend improvements.
• Excellent verbal and written communication skills, with the ability to explain information clearly and professionally.
• Ability to work on-site in Bhubaneswar and manage multiple priorities with attention to detail.
• Comfort with basic digital tools (CRM systems, spreadsheets, communication platforms) for tracking and reporting.
• Prior experience in education, training, or customer success roles is beneficial.
• Bachelors degree in any discipline or equivalent practical experience in a customer-focused environment.