We're Hiring-Voice Process-International Customer Support-Kolkata

Walk-In Drive @ Infosys BPM Launch Your Career in Customer Support!

Locations: Kolkata (Interview), Job Locations: Bangalore, Pune

Walk-In Dates: 6 March 2026

Time: 10:00 AM to 1:00 PM

Venue:

Infosys Limited Plot No IIIG/2,P. S-New Town,

Kolkata - 700135 (Hatisala)

Mode: 100% Work from Office (WFO)

Postgraduates will not be considered

Who can apply

• Freshers and 1 - 5 years of experience in an International Voice Process
• Has excellent communication skills
• Are willing to work in rotational shifts, including night shifts
• Are comfortable with a 5day workfromoffice schedule

About the Role

We are looking for enthusiastic and customer-focused individuals to join our International Voice Support team. If you have excellent communication skills, a passion for helping people, and thrive in a fast-paced environment, we'd love to hear from you!

Mandatory Requirements:

• International Voice Support Experience - Must Have
• Excellent Communication Skills Speak, Read, and Write fluently in English
• Outstanding Customer Handling Skills
• Willingness to Work Night Shifts
• 100% Work from Office Bengaluru Location

What You'll Do:

• Engage with international customers to resolve queries and provide outstanding support.
• Build rapport through active listening, empathy, and professional communication.
• Deliver solutions by understanding customer needs and navigating internal processes.
• Maintain high standards of ethics, integrity, and customer satisfaction.
• Adapt to evolving tools, technologies, and workflows with agility.

Required Skill Set:

General Skills:

• Excellent communication and soft skills.
• Ability to structure calls professionally and efficiently.
• Empathy-driven approach to customer interactions.
• Positive, polite, and professional demeanor.

Technical Skills:

• Basic understanding of client processes and workflows.
• Ability to identify routine issues and resolve them effectively.
• Tech-savvy and quick to adapt to new tools and systems.

Key Competencies:

• Strong customer service orientation.
• Team player with a collaborative mindset.
• High adaptability to change and new challenges.
• Ethical and professional conduct at all times.

• Prior experience in customer service or contact center roles preferred.
• Open to undergraduates from any stream with strong communication skills.

Preferred: Basic understanding or any customer support certification

Why Infosys BPM?

• Work with global clients across industries.
• Be part of a robust technology ecosystem that fosters innovation and growth.
• Enjoy a collaborative culture, continuous learning, and career advancement opportunities.

Mandatory Documents to Carry2

• Updated printout of your resume
• Any 2 government-issued photo IDs (PAN / Aadhar / Voter ID / Passport)
• All original academic documents for verification:

10th & 12th Marksheets

Graduation (All Semesters, CMM, Provisional & Degree Certificate)

Laptops & cameras are not permitted due to security restrictions.

Government ID is mandatory for entry into the campus.

How to Attend the Walk-In

• Carry a copy of this email/invitation
• Register your application in advance
• Walk into the Infosys BPM - Kolkataon 12th and 14th Feb - 2026 between 10:00 AM 1:00 PM