Cluster Operation Manager

Scope

To manage all centres operations, which include staff, parents, and vendors. Responsible for the Profitability of the Centre.

Main Responsibilities

Under minimal direction, she/he will be responsible for managing the overall OPERATIONS of the CENTRES assigned in the city. Centre Directors / Managers of each assigned centre will report to this position.

• Responsible for operational readiness of the NEW centre roll-out.
• Responsible for operational efficiency & service delivery
• First point of contact for escalation from parents (customers)
• Accountable for the Quality & Service consistency of the cluster
• Coach the centre heads for individual development & quality of centre leadership
• Accountable for staff efficiency at the centre level & overall retention rate of the cluster
• Co-Own revenue targets of the cluster with the business team.

Good Communication Skills; Service & Solution mindset; Self-driven personality & team player; Live by personal Quality, Value & Ethics; Work with high career values; Respect Diversity in workplace.

Skills: cluster,operations,communication,communication skills,directors,ethics,individual development,leadership,cluster operation manager