ServiceNow Engineer

Role Summary

Key Responsibilities

• Execute approved backlog items covering workflow design, development, modification, testing, and deployment.
• Develop and enhance Flow Designer flows, Service Catalog items, and request fulfilment processes.
• Must be having SPM experience. (Strategic Portfolio Management.)
• Automate onboarding and offboarding processes.
• Build, maintain, and troubleshoot integrations, including Active Directory integration.
• Support upgrade preparation, remediation, testing, and post-upgrade stabilisation.
• Perform platform configuration and operational troubleshooting.
• Carry out CMDB configuration and maintenance activities.
• Produce technical documentation and support knowledge transfer.
• Participate in technical planning, backlog grooming, and delivery sessions.

Required Skills and Experience

• 8 to 12 years in IT, with 6 or more years hands-on with ServiceNow.
• Strong development capability in Flow Designer, Workflow Editor, Business Rules, Script Includes, and Client Scripts.
• Service Catalog item development, variable sets, and approval configuration.
• Integration development and troubleshooting using REST and SOAP.
• Active Directory integration maintenance and modification.
• Platform administration covering ACLs, update sets, and scoped applications.
• Practical involvement in at least one ServiceNow upgrade cycle.
• Operational CMDB configuration and maintenance.

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• Certified System Administrator.

Nice to Have

• Certified Application Developer.
• Automated Test Framework, Performance Analytics, and Service Portal.
• Discovery and CMDB population experience.
• Agile delivery experience.

Soft Skills

• Clear written and spoken English for direct client interaction.
• Able to work independently with limited supervision.
• Strong ownership and follow-through on assigned items.
• Disciplined documentation habits.