Customer Support Executive (US Sales)

Company: InteleCorp Software (I) Pvt Ltd

Location: Navi Mumbai

No. of Openings: 05

Company Brief

InteleCorp Software is a technology-driven custom software solutions provider specializing in the e-commerce sector. We are looking for candidates who can contribute to customer satisfaction and dynamic business solutions.

Job Summary

We are in search of a seasoned Customer Support Executive experienced in outbound sales within the U.S. market. The role involves not just customer service but primarily focuses on sales activities. Performance-based incentives are a significant part of the compensation structure.

Responsibilities

• Outbound Sales: Conduct outbound calls targeting potential customers, focusing on sales targets in the U.S. market.
• Customer Service: Deliver outstanding customer service by resolving queries and addressing issues effectively.
• Opportunity Conversion: Turn lost opportunities into leads by reconnecting and offering alternative solutions.
• Referral Sales: Encourage and facilitate sales through customer referrals, offering incentives to customers who bring in additional business.
• Team Collaboration: Collaborate with other internal departments to optimize the customer experience.
• Performance Metrics: Maintain high levels of performance, meeting or exceeding set metrics.
• Shift Management: Willingness to work in rotating shifts covering the US/UK/Australia time zones.

• Fluent in English (English Medium Primary Education preferred).

• A minimum of 1 to 2 years in a U.S. outbound sales process is mandatory.

• Communication: Excellent soft language skills, having undergone Voice and Accent Neutralization (VNA) training.
• Sales Qualities: Candidate must be persuasive yet unobtrusive, able to engage customers with a balance of assertiveness and tact.
• Technical Skills: Basic understanding of Excel and prior experience working with a CRM are essential.
• Shift Flexibility: Ability to work in rotating shifts for the US/UK/Australia markets.

Location: Must be located in Navi Mumbai or willing to relocate.