Quality Manager

Roles & Responsibilities

• Strong understanding of Integrated Product Development Life Cycle/ Implementation/ Maintenance/ Support Process, Deliverables, Checklists, and various IT industry best frameworks and models such as ISO 9001, ISO 20000, CMMI, Agile, Six Sigma, and ITIL, Information Security Process compliances.
• Expertise / understanding of tools like JIRA, Zephyr, and Service-NOW, MS Office suite, especially Excel, Knowledge of retrospective analysis, RCA/diagnostics.
• Willingness to learn, implement changes, and accept challenges, ownership attitude to bring positive changes and strong communication skills (both written and verbal)
• Project Management Skills: Understand project scopes, define checklists and templates, review project artifacts & process documents, pro-actively track project milestones including payments, go-live, and customer and internal milestones
• Assertive communication: Build awareness of mandated processes & unit-specific practices amongst project teams and implementing best engineering practices.

Ability to perform audits to identify process gaps & metrics, guide teams for corrective action, analyze progress, ensure improvement for implemented projects and ensure prevention across projects.

Qualification

• A Bachelors or Masters degree in Engineering and 7+ years of experience in quality assurance or quality control roles, demonstrating a track record of process improvement
• Experience in delivering projects/products and a good understanding of technology; effective communication skills to present complex information to different audiences
• Strong analytical and problem-solving skills to interpret data and make informed decisions and leadership experience to inspire and motivate teams
• Detail-oriented mindset with a commitment to precision and accuracy
• Proficiency in quality management software tools and data analysis platforms
• Strong leadership and interpersonal skills to collaborate effectively across different organization levels
• Results-driven attitude with a passion for delivering high-quality products/services to customers and adaptability and resilience to manage changing priorities and challenges
• Innovative mindset, continuously seeking new ways to enhance processes and drive efficiency
• Commitment to a culture of continuous learning and professional development
• Should have good management skills to manage teams
• Provide early warning to project team
• Q ould have strong communications skills, both written and verbalQ