Posted: 1 day ago
2-5 years
NATIONAL CORPORATE OFFICE (NCO), India
work from office
Full Time
Closes 12 Dec 2026
Posted: 1 day ago
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Job Description
Job Summary:
We are seeking a dedicated Client Relations Assistant to manage complaint-related calls, queries, and communications. The ideal candidate will have language fluency in English & Malayalam and experience in customer support or a call center environment, handling both inbound and outbound calls, as well as emails and chat inquiries.
Key Responsibilities:
• Answer and resolve complaint-related calls and inquiries
• Process service requests and provide status updates to clients
• Handle inbound and outbound calls with professionalism and efficiency
• Respond to customer queries via email and chat
• Ensure accurate and timely documentation of client interactions
Qualifications:
- Good communication and interpersonal skills.
- Preference will be given to Keralites who are willing to relocate to Hyderabad.
- Good proficiency in English & Malayalam
- Minimum 1 year of experience in customer service, sales, or a related field.
- Good customer-handling and relationship-management skills.
- Ability to understand customer requirements and provide appropriate support.
- Good email/mail handling and communication skills.
- Ability to respond to customer emails and coordinate with internal departments when required.
Skills
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