Support Service Associate

Role Overview

We are looking for a Support Service Associate to support vendor coordination, resource fulfillment, documentation, and operational activities. The role involves working closely with vendors and internal stakeholders to ensure timely resource delivery, maintain records, track performance, and support day-to-day procurement and vendor management processes.

Key Responsibilities

Vendor Coordination & Support:

• Assist in vendor onboarding and documentation activities.
• Coordinate with vendors for resource requirements and status updates.
• Track vendor performance and maintain vendor-related records.
• Support compliance and process adherence activities.

• Assist in RFQ, RFP, and RFI processes.
• Maintain SLA, SOW, SOP, and contract documentation.
• Support rate card management and vendor data updates.
• Ensure accuracy of procurement and vendor records.

• Coordinate with stakeholders to understand resource requirements.
• Track resource fulfillment and follow up with vendors.
• Monitor delivery timelines and escalate delays when required.
• Maintain resource allocation and delivery reports.

• Maintain vendor and resource databases.
• Prepare reports, trackers, and dashboards using MS Excel.
• Ensure data accuracy and timely updates.
• Support process documentation and standardization initiatives.

• Act as a coordination point between vendors and internal teams.
• Support issue tracking and escalation management.
• Provide regular status updates to stakeholders.

• Experience in vendor coordination, procurement support, or staffing operations.
• Basic understanding of RFQ, RFP, and RFI processes.
• Good knowledge of SLA, SOW, SOP, and contract documentation.
• Strong MS Excel skills (reporting, tracking, data management).
• Good communication and stakeholder coordination skills.
• Ability to manage multiple tasks and meet timelines.

• Experience in staffing, workforce management, or vendor operations.
• Exposure to multi-vendor environments.
• Experience working with procurement or support service teams.