Support Service Coordinator

Role Overview

We are looking for a Support Service Program Coordinator who will manage end-to-end vendor governance and resource procurement operations. The role requires strong stakeholder coordination, vendor management expertise, commercial negotiation skills, ensuring timely delivery within defined SLAs.

Key Responsibilities

Vendor Governance & Management

• Manage end-to-end vendor governance strategies across regions/countries
• Onboard, train, and engage vendors on an ongoing basis
• Monitor vendor performance using defined KPIs and scorecards
• Drive continuous improvement in vendor productivity and compliance

• Manage RFQ, RFP, and RFI processes for vendors
• Handle country-wise rate negotiations and rate closures
• Work on SLAs, SOWs, SOPs, and ensure adherence by vendors
• Manage contract-related documentation and compliance

• Own end-to-end resource planning and allocation
• Ensure timely delivery of resources within agreed SLAs
• Coordinate closely with internal stakeholders to understand demand
• Proactively manage risks, delays, and escalations

• Manage vendor and rate catalogues end-to-end
• Ensure data accuracy and regular updates
• Drive process standardization and documentation

• Handle internal and external stakeholder management effectively
• Lead escalation management and resolution
• Act as a single point of contact for vendor-related matters

• Strong experience in vendor governance and procurement
• Hands-on knowledge of RFQ/RFP/RFI processes
• Excellent negotiation and commercial acumen
• Strong Excel skills (data analysis, tracking, reporting)
• Ability to manage multiple vendors and priorities simultaneously
• Excellent communication and stakeholder management skills
• Proven ability to deliver under tight timelines and SLAs

• Experience in resource/staffing procurement or vendor management roles
• Exposure to multi-country or multi-vendor environments