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Job Description
Role Overview
We are looking for a Support Service Program - Lead who will manage end-to-end vendor governance and resource procurement operations. The role requires strong stakeholder coordination, vendor management expertise, commercial negotiation skills, and the ability to lead a small team while ensuring timely delivery within defined SLAs.
Key Responsibilities
Vendor Governance & Management
- Manage end-to-end vendor governance strategies across regions/countries
- Onboard, train, and engage vendors on an ongoing basis
- Monitor vendor performance using defined KPIs and scorecards
- Drive continuous improvement in vendor productivity and compliance
- Lead and manage RFQ, RFP, and RFI processes for vendors
- Handle country-wise rate negotiations and rate closures
- Work on SLAs, SOWs, SOPs, and ensure adherence by vendors
- Manage contract-related documentation and compliance
- Own end-to-end resource planning and allocation
- Ensure timely delivery of resources within agreed SLAs
- Coordinate closely with internal stakeholders to understand demand
- Proactively manage risks, delays, and escalations
- Manage vendor and rate catalogues end-to-end
- Ensure data accuracy and regular updates
- Drive process standardization and documentation
- Manage and mentor a team of 2–3 members
- Handle internal and external stakeholder management effectively
- Lead escalation management and resolution
- Act as a single point of contact for vendor-related matters
- Strong experience in vendor governance and procurement
- Hands-on knowledge of RFQ/RFP/RFI processes
- Excellent negotiation and commercial acumen
- Strong Excel skills (data analysis, tracking, reporting)
- Ability to manage multiple vendors and priorities simultaneously
- Excellent communication and stakeholder management skills
- Proven ability to deliver under tight timelines and SLAs
- Experience in resource/staffing procurement or vendor management roles
- Exposure to multi-country or multi-vendor environments
- Prior experience in managing teams
Skills
OperationsProcurementDeliveryIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
About Company
IRON Systems is a leading provider of integrated information technology solutions and last-mile supply chain services to the global Data Center, Edge Computing, Telecom and IoT Infrastructure and adjacent industries. Focused on enabling end-to-end last-mile global commerce, we provide highly scalable solutions to our customers in more than 100 countries around the world, serving over 800 metros and 100,000 business locations as well as most IT infrastructure manufacturer & software vendors. By leveraging our proprietary digital operating system platform, we integrate and automate all parts of supply chain business processes as SLA-driven managed services. This includes on-demand workforce marketplace, OEM integration centers, import/export, logistics, warehousing, and maintenance of computing infrastructures.
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