Posted: 2 months ago
Posted: 2 months ago
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Job Description
- Knowledge, Skills, and Abilities:
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- Confident and comfortable with client facing activity.
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- Strong oral and written communication skills
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- Communicate effectively with internal team members, customers, clients, and stakeholders.
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- Maintains the ability to stay organized and be detail oriented.
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- Demonstrates a passion for solving problems or helping others and take the initiative in driving continuous improvement/execution excellence.
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- Exceptional organizational skills, including the ability to self-manage and multi-task effectively and accurately in a fast-paced and dynamic environment.
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- Understanding of all Microsoft 365 offerings, as well as a basic understanding of Active Directory.
- Experience
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- Bachelors Degree, or equivalent level of experience, in an engineering, business, or IT-related field preferred
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- 2+ years work experience as a Network Administrator installing, configuring, maintaining, and troubleshooting network, data center and security technologies.
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- 3 years in a helpdesk role, triaging reported issues and incidents by customers.
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- Experience managing or troubleshooting all Windows desktop and Windows Server (2012-Current) versions.
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- Experience managing or troubleshooting with Office 365 Exchange online and Microsoft Exchange 2013-Current.
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- Experience with any of the following firewalls and remote access VPNs: Cisco AnyConnect, Meraki, Sonicwall, Fortinet, etc.
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- Experience with a ticketing system, such as ConnectWise Manage
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- Experience supporting virtual desktop environments: Multi-Server Remote Desktop Server farm w/ Secure Gateway is preferred
- Certificates, Licenses, Registrations:
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- CompTIA A+, Microsoft Windows, Apple macOS certification, Cisco Certifications not required but would be a plus
Skills
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